Store Locator
Here you will find the most frequently asked questions about Fast Delivery. If the information below doesn't answer your query or concern, please feel free to contact our friendly Customer Service team via the Contact Us page,Click Here.
Fast Delivery is an on-demand delivery service that allows you to place an online order and have it delivered directly to your door.
There are 2 delivery options to select from:
All everyday essential products, including pharmacy medicines, are eligible for Fast Delivery.
Online-Only products, pharmacist only medicines and prescription medicines are not eligible. If your cart contains any of these products, you will not be able to select Fast Delivery as your delivery option at checkout.
Fast Delivery is available at selected Chemist Warehouse stores.
Staff at a store near you will pick your order. Once this is complete, you will receive an update via SMS and email.
Your order will be collected by the driver and delivered to the nominated address. Once your order has been delivered, you will receive a confirmation SMS and email with a Tax Invoice link.
NOTE: For Fast Delivery orders, we are unable to leave your parcel unattended. If you are not home at the time of delivery, your order will be returned to the store it was sent from. If this occurs, you may not be eligible for a refund of delivery fees.
No, delivery fees will apply to all Fast Delivery orders placed outside of 'Free Fast Delivery' promotional periods.
No, Fast Delivery is only available for delivery addresses within 50km of a participating store. If you are located outside of this radius, you will not be able to select the Fast Delivery option at checkout.
At checkout, you'll be able to choose from several delivery methods for your order.
Select Fast Delivery as your delivery method. You will be able to proceed with the checkout process, if the service is available in your area.
No, prescription medications are not available through Fast Delivery.
Fast Delivery may not be available to select at checkout due to one of the following reasons:
We accept the following payment methods:
Payment will be processed after the order has been picked and a driver has been assigned.
Orders within 11km of a participating store will be charged a flat fee of $14.99, for both '3 Hour Delivery' and 'Same Day Delivery'.
For orders within 11km-50km of a participating store, the fee will vary based on the distance of your delivery address from the store. This fee will be calculated and shown to you at checkout.
You will not be able to change your order preference to Click & Collect if you have chosen Fast Delivery. In the event of a failed delivery, the order will be returned to the store and you can collect in person.
NOTE: No refund for shipping fees, if this is done.
ON-DEMAND 3-HOUR DELIVERY
SAME DAY DELIVERY
Your order will be delivered the following day.
Yes, you will be able to place and receive orders on weekends, depending on location & stock availability.
Orders will be delivered on public holidays, excluding Good Friday and Christmas Day. Any orders placed on Good Friday or Christmas Day will be delivered the next day.
Unfortunately, no orders will be delivered if you have entered a PO Box as your address as Fast Delivery orders cannot be left unattended.
The store will have to ‘short-pick’ the order as not all items are available.
An “Action Required” email will be sent out to notify you that one or more products are unavailable from your order. You will be prompted to choose from the below actions.
Partial Order: Receive all the available items and cancel out of stock products. A second payment will appear in your account with the new order value and the first one will disappear.
Cancel Order: The entire order will be cancelled. The transaction in your account will disappear, including the delivery fee as no money is taken out until the order is awaiting collection by the driver.
An immediate response to “Action Required” is necessary to finalize your order.
A delayed response may affect your delivery. Your delivery may be deferred to the following day.
Your order will be cancelled if a response has not been made within 7 days of placing your order.
1. Confirmation Email send to your inbox (This may appear in your Junk Mail Inbox)
2. On your Account page under the Order Number > Order Information > Store Details
3. Delivery Label attached to the front of the bag containing your order.
4. The Store Locator on our website.
Weekdays - orders will arrive by 6pm at the latest.
Weekends - orders will arrive by 5pm at the latest.
You are required to meet the Driver upon delivery. The Driver will confirm your name to ensure that the order was delivered to the correct person.
If your order contains a scheduled line (Pharmacy Medicine, Pharmacist Only Medicine or Prescription Only Medicine), you are required to present your ID to the Driver to be scanned as proof of identification.
No, you will not be able to select a specific time, however there is an option for an On-Demand Delivery service where you are able to receive your order within 3 hours from placing your order.
No, the customer who placed the order must be the same person who accepts the delivery.
The order will be returned to the store it was picked from. You will then need to contact the store to organize a new delivery time or to pick it up in-store.
NOTE: Additional delivery fees apply if organising a new delivery and no refund on the original delivery fee.
You will need to contact the store the order was picked from to arrange another delivery time. Additional delivery fees will apply.
Alternatively, you can collect the order in-store.
Yes, you will be charged an additional delivery fee if you choose to have your order re-delivered.
Alternatively, you can choose to collect your order from the store it was picked from.
Store details can be found in your Order Confirmation email or on your Accounts page.
You will be updated on the status of your order via SMS or email throughout the process.
You can also check your order status by logging into your Chemist Warehouse account.
No, you will not be able to cancel your order if the Driver has already collected it from the store.
You must accept the Delivery and contact the store to refund the order.
No, you will not be able to reschedule your delivery unless the order has been returned to the store after a failed delivery.
If you would like to return an item, you will need to do so by visiting the store that your order was picked from.
You will need to contact the store the order was picked from. Be sure to provide evidence of the damage. The store will investigate and provide a refund if the damage occurred because of store staff or driver. Delivery Fee may also be refunded if all products are impacted.
You will need to contact the store the order was picked from and they will investigate further. You will either be provided with the item that was missing or refunded for the cost of the product.
If you have any issues regarding your order, please contact the store your order was picked from.
You may be qualified to receive a refund on your delivery fee if you meet one of the following criteria:
You will need to contact the store to request a refund - refunds will be made at the store's discretion.
You may be able to cancel your order using the tracking link sent to you via SMS or email. The option to cancel will be located next to the 'Status' of the order on the account page.
You will only be able to cancel your order if it has not yet been picked. If your order has already been picked, you will not be able to cancel as this means a driver has already been assigned to pick up your order. You will have to accept the order and then contact the store to request a refund.
Please note: your delivery fee will not be refunded.