Health Services & Pharmacy

Yes, anyone can order prescription medicines online at Chemist Warehouse using a valid eScript or paper prescription. Please note that some prescription medicine cannot be posted.

Yes, you can order a prescription on behalf of someone else by setting up a patient profile for them within your Account.  

In order to complete and process the order, you will need to provide a valid prescription matching the patient information. eScripts or Scripts on File can be entered while adding the product to the cart. For paper prescriptions, the original prescription needs to be sent by post to our pharmacists (free postage).

Until we receive a valid prescription, no other items in your cart will be fulfilled or dispatched. Your entire order may be cancelled if:

• Your paper prescription is not received via post within 30 days of the order date. 

• Your paper prescription or eScript is invalid and is for a different medicine to the item ordered. 

• Your prescription item requires pharmacist advice, and we do not hear from you within 10 days of the order date.  

• We may also cancel any orders we deem to be fraudulent or not placed in good faith.  

Simply select ‘Yes’ when prompted if you would like to leave your repeats with us at checkout to save you time when you next re-order online.

No, you can only order one supply of medicine at a time. This applies to all medicines including Pharmacy Medicine (Schedule 2), Pharmacist Only Medicine (Schedule 3), and Prescription Medicine (Schedule 4).

No, Schedule 8 medicines are unable to be ordered online. To have a Schedule 8 medicine dispensed, please visit your your Chemist Warehouse pharmacy with your prescription.

An eScript is a prescription that is generated electronically allowing you to conveniently access your prescriptions from your smartphone or email. You can easily access your eScript anytime, anywhere and don’t have to worry about losing them.  

As a paperless option, eScripts are an environmentally friendly alternative to traditional paper prescriptions.  

Of course, we’re here to support you. Our pharmacists are available on 1300 367 283 at the following times:  

Monday to Friday: 8.30am to 5.30pm AEST 

Medicines that are subsidised by the Government under the Pharmaceutical Benefits Scheme (PBS) are charged at different prices depending on if you hold a concession card for the purpose of the PBS. Learn more on the PBS website.

Outlined below are the different types of prescription pricing categorisations under the PBS: 

• Private: the price without a PBS subsidy. If you don’t have a Medicare card or any Government benefit cards – you are not eligible for any discounts and will pay the private price.  

• PBS: if you have a Medicare card, and you meet the prescribing criteria for the medicine, you are eligible to pay the discounted PBS price. This may be the same as the private price when the medicine is cheaper than the PBS co-payment amount.  

• Concession PBS: if you have a Medicare card and Concession card, you are eligible to pay the Concession PBS price.  

• Safety Net: if you have a Medicare card, Concession card and Safety Net card – you are eligible to pay the Safety Net price.  

We do not accept self-prescribed prescriptions, as most state and territory regulations either prohibit or consider self-prescribing as not best practice. 

Instant Consult connects you with experienced Australian registered doctors via video call, anywhere in Australia.

No need to book an appointment, simply Request a Consult and the first available doctor will connect with you, usually in less than 15 minutes. If you prefer, you can also book an appointment time to speak with a doctor at no extra charge.

Instant Consult doctors are available for consultation 7 days a week 6am to midnight (AEST).

Consultation costs are extremely competitive and do not increase outside normal office hours or on weekends or public holidays.

In addition to general medical advice and when clinically appropriate, Instant Consult doctors can provide:

• Prescriptions (including repeats)

• Specialist referrals

• Medical certificates

• Pathology requests

• Radiology requests

Instant Consult should not be used in cases of emergency. If you need emergency medical attention in Australia, dial 000.

Examples of medical emergencies include chest pain, head or spinal injuries, severe bleeding, loss of movement, breathing difficulties and reduced level of consciousness.

Chemist Warehouse pharmacies offer a a variety of vaccination services, such as influenza, whooping cough, shingles, pneumococcal, meningococcal, RSV and COVID-19 vaccinations.

The vaccination services provided by Chemist Warehouse pharmacies will vary according to the relevant State and Territory legislation and the individual pharmacy.

For more information on which vaccination services are available and to make an appointment, please refer to Vaccination Services. please click here.

The cost of vaccination services provided by Chemist Warehouse will vary depending on the type of vaccine you are receiving.

Vaccines covered by the National Immunisation Program (NIP) and specific State and Territory immunisation programs are free for eligible people. However, not all pharmacies or pharmacist immunisers have access to these NIP vaccines.

For more information, please refer to the specific vaccination page on our online booking system.

To make a vaccination appointment, go to our Vaccination Services and use our online booking system:  

Choose the vaccination service you require:

1. Enter your suburb or postcode.

2. Select the vaccination option most suitable for you.  

3. Select the nearest participating pharmacy.

4. Choose an available date and time for your appointment.

5. Enter your contact details, date of birth, Medicare number, address.

6. Pay for you vaccination service by providing your card details (if applicable). Where prepayment is required, we accept payment by VISA or Mastercard.

If your employer is participating in our corporate vaccination program, they will issue you with a voucher code. This can be used in lieu of payment and must be entered at the time of scheduling your appointment online.

To add your voucher code:  

1. After entering your Attendee Details, select the ‘voucher’ option in the Discounted By section. This action will allow you to apply your voucher code.

You will be able to reschedule or cancel your appointment up to 2 hours before the scheduled time of your booking. You can manage any changes by logging into your user account on our online booking system.

All customers who book a vaccination appointment will automatically have a Chemist Warehouse vaccination user account created.

1. Go to the Vaccination Services and select the login at the top right corner.

2. Type in your email address and select ‘Forgotten password’ — you will be emailed a temporary password to access your account.

3. From here you can change your appointment, subject to availability.  

Yes, most vaccination services appointments will require pre-payment, unless you use a corporate voucher, or are eligible for a government funded vaccination.

Some vaccination services do not have set pricing and therefore payment will be requested in the pharmacy during the appointment.

Appointments for vaccination services may require a valid Medicare card. This depends on the State or Territory legislative requirements. If you require a valid Medicare card, you will be prompted when making the booking.  Enter the Medicare card number at the time of booking and bring the card to your appointment.

If you do not have a Medicare card, select 'No' where it says Do you have a valid Medicare card? and the website will advise if you can proceed with the booking or not.

Optometrist Warehouse can be found either inside or next to a Chemist Warehouse store. Find your nearest Optometrist Warehouse store.

Yes, you will be eligible for a bulk billed eye test if you have a valid Medicare card. Book an eye test today!

We advise to allow approximately 30 minutes for your eye test – to give you time to select a frame and lenses, please allow 45 minutes.

When you complete your purchase with Optometrist Warehouse, you will receive an order confirmation and tax invoice which can be used for claiming an amount back with your health fund. This is subject to your health fund policy, level of cover and waiting periods.

Yes, you must have a valid prescription from your optometrist to order contact lenses. As part of placing your order with Optometrist Warehouse you confirm that you have a valid script from your optometrist.

If you need a new script or to see an optometrist, you can book an appointment here.

No, your glasses prescription is specific for a pair of glasses. You need to have a valid script from your optometrist to order contact lenses.

Yes, you can buy contact lenses online at www.optometristwarehouse.com.au with a valid prescription from your optometrist.