January 2025
Instant Consult - Proudly Associated with Chemist Warehouse

Instant Consult

With Instant Consult you can see an Australian registered doctor, through video call, from anywhere.

Instant Consult is open 7 days a week, 6am to midnight (AEST) and no bookings required.

Use Instant Consult when you need a prescription or to speak to a doctor for medical advice.

  • Phone with a doctor onscreen

    How it works

    1. Download the Instant Consult App and register your details

    2. Request a consult and speak to a doctor within 15 minutes1

    3. eScript2 will be sent to your phone immediately post-consult

    4. Order your medicine online or visit your nearest Chemist Warehouse pharmacy.3

  • A group of doctors

    Our Doctors

    All our online Doctors are fully qualified and are registered with the Australian Health Practitioner Regulation Agency (AHPRA), as required by the Medical Board of Australia.

    Instant Consult practises to the standards developed by the Royal Australian College of General Practitioners (RACGP) and the Australian College of Rural & Remote Medicine (ACRRM) for medical services.

    • Frequently Asked Questions

    Here you will find some frequently asked questions about Instant Consult.

    Instant Consult connects you with experienced Australian registered doctors via video call, anywhere in Australia.

    No need to book an appointment, simply Request a Consult and the first available doctor will connect with you, usually in less than 15 minutes. If you prefer, you can also book an appointment time to speak with a doctor at no extra charge.

    Instant Consult doctors are available for consultation 7 days a week 6am to midnight (AEST).

    Consultation costs are extremely competitive and do not increase outside normal office hours or on weekends or public holidays.

    In addition to general medical advice and when clinically appropriate, Instant Consult doctors can provide:

    • Prescriptions (including repeats)

    • Specialist referrals

    • Medical certificates

    • Pathology requests

    • Radiology requests

    Instant Consult should not be used in cases of emergency. If you need emergency medical attention in Australia, dial 000.

    Examples of medical emergencies include chest pain, head or spinal injuries, severe bleeding, loss of movement, breathing difficulties and reduced level of consciousness.

    Important Information

    1 expected average wait is less than 15 minutes

    2 If deemed clinically appropriate

    3 You have the choice to fill your script at any pharmacy Chemist Warehouse has a financial interest in Instant Consult