Tradie Men's 3pk Fitted Trunk Small

Shipping

Dispatch will take place within 3 business days after the date of your order. Delivery to Capital Cities can be between 3-5 business days. Regional areas between 3-8 business days and some remote areas in Australia may take longer. Delivery times are not 100% guaranteed

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure

Returns

Can I return my order? Underwear: For hygiene reasons, underwear cannot be returned unless faulty. All other products: Returns are accepted; however, customers are responsible for return postage. - Any original postage or express post fees paid will be deducted from the refund. - For orders that qualified for free shipping, the actual shipping cost incurred by Tradie will be deducted. - Product must be unworn/unused, in original packaging, and in resalable condition to be eligible for return.

What if my product is faulty? TRADIE is committed to producing high-quality products. If you receive a faulty item, we will assist in resolving the issue. - Faulty product returns are accepted - Items must be returned to TRADIE head office, accompanied by proof of purchase and a note with your details and fault description. - Once assessed by our Quality Assurance team, we will contact you regarding a replacement or refund. - Faulty returns must be made within: 30 days of purchase for all products (including underwear). Please email [email protected] with a photo of the issue before returning the item. What is the process for returns? If you receive a faulty product, please email [email protected] with: 1. Proof of purchase. 2. A description of the issue. 3. A clear photograph of the fault. Our Customer Service team will provide instructions for returning the item. Can I exchange my products? We do not currently offer product-for-product exchanges. If your order is faulty, please contact us for assistance.

How long will my refund take? Once your return has been received and processed, refunds are issued within approximately 5 business days. Refunds will be credited to the original payment method (credit card or PayPal). Processing times may vary depending on your financial institution.

Underwear Returns Change of mind/incorrect size: Not accepted, due to hygiene regulations. Faulty underwear: Returns are accepted within 30 days of purchase. - Please email [email protected] with proof of purchase and a photo of the fault. - Faulty items must be mailed to Tradie head office for assessment. - Refunds or replacements will only be issued for items physically returned.

Phone: +61 3 9212 8900