Hydroguard Tap Water Filter 1Unit

Shipping

HydroGuard Delivery Times are based on your location, and free shipping on all orders. All orders are processed within 1–2 business days (excluding weekends and public holidays).  EDT -  1 to 5 business days

Returns

HydroGuard Return & Refund Policy

At HydroGuard, we are committed to providing high-quality filtration products. Your satisfaction is important to us. Please read our policy carefully before making a purchase.

1. Product Compatibility & Pre-Purchase Due Diligence It is the sole responsibility of the customer to ensure that the HydroGuard product is compatible with their existing shower or tap setup before completing the purchase. We provide detailed product descriptions and specifications to assist you. We strongly encourage you to:
2. Review all product specifications: Check dimensions and connection types (e.g., 1/2-inch NPT) thoroughly.
3. Examine your current setup: Compare your existing fittings with our product's requirements.
4. If you have any doubts about compatibility, please reach out for clarification before purchasing.

Returns will generally not be accepted due to incompatibility if the necessary pre-purchase due diligence was not performed.

1. Installation Requirements Our HydroGuard shower filters are designed for straightforward, tool-free installation.
2. Hand-Tightened Installation Only: Installation requires hands-only tightening. The use of any tools (e.g., wrenches, pliers) is strictly prohibited and can cause damage to the product or your plumbing.
3. Adherence to Instructions: Customers must follow the provided step-by-step installation instructions precisely.

HydroGuard and its distributors will not be liable for damage or leaks arising from installations where tools were used or instructions were ignored.

1. Damaged Appliances & Liability HydroGuard is not liable for any damage to existing plumbing, shower fixtures, or other household appliances that may occur during or after installation. It is the customer's responsibility to ensure their existing plumbing is in good working condition.

2. Returns Due to Suspected Incompatibility/Defect If you believe your product is genuinely incompatible despite pre-purchase checks, or if you suspect a manufacturing defect, you may be eligible for a return within 30 days of the delivery date.

To initiate a return request: 1.) Provide your order number and a detailed explanation of the issue. 2.) Provide Evidence: You will be required to provide clear photographs or videos of your shower/tap setup and the HydroGuard product. This is crucial for assessing the situation. 3.) Condition of Product: The product must be returned in its original condition, including all parts, packaging, and documentation. Products showing tool marks or stripped threads from over-tightening are not eligible for a refund.

1. Refund Process Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed via your original method of payment. Shipping costs for returns are the responsibility of the customer, unless the return is due to a verified manufacturing defect.

2. Non-Returnable Items

3. Products damaged due to misuse, improper installation (including the use of tools), or failure to follow instructions.

4. Products returned more than 30 days after delivery.

5. Used filter cartridges (unless a defect is proven).

6. Exchanges We only replace items if they are defective or damaged due to a manufacturing fault. If you need to request an exchange for the same item, please contact us for support.