A Better Organic Castor Oil Soap Bar Bergamot & Cedarwood

Shipping

Orders placed before 10am AEST will typically be dispatched from our Melbourne warehouse on the same working day. During busy periods, processing may take 2-3 business days. We will email you if there is an unexpected delay. All orders are shipped using Australia Post. Once your order has been shipped, you will receive a confirmation email with a tracking number. Orders typically arrive within 2-8 business days, depending on your location.

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. To start a return, you can contact us at [email protected] . If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.