Victor Knitted Elbow Support Large

Shipping

All prices quoted in this catalogue are in Australian Dollars and exclude GST. Prices may change without prior notice. Prices charged will be those in force at the date of order. Prices are available on our website for Account Holders. These terms and conditions apply to all transactions with Victor Sports Med. Please contact us on 1300 303 755 for Australian Customers. Goods and Services Tax (GST) -GST is applied to products as outlined by the Australian Taxation Office. GST is not applicable to a large range of our products supplied for disability or rehabilitation purposes. Title to Goods -Ownership (title) of the goods only passes to the purchaser on full payment of the appropriate invoice. Availability of Products -Products offered are subject to availability. We aim to supply all orders complete however if an item is out of stock, we will advise you and endeavour to supply the item as soon as possible. We may supply a near equivalent item if you are happy. Incorrect Delivery, Non-Delivery, Damage or Defect -If upon receipt of your order the goods are damaged, incorrect or there is a shortage against the invoiced quantity, notification must be made within 7 working days. Please quote your customer number and the invoice number. Should an expected order not arrive, please notify us within 14 days of the order date. Claims made outside of these time frames may not be accepted.

Warranty

A manufacturers warranty applies to items, providing the item has been used in accordance with the user instructions. Warranties cover parts and materials used in the manufacture of the product. Warranties will not apply to defects resulting from improper use, operator error, use outside of manufacturers specifications and the limits of products intended use. Maintenance and cleaning must be maintained to ensure warranties remain valid. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns

Return of Goods

No attempt should be made to return goods without prior authorisation. Authorisation must be obtained within 14 days of purchase. The company is under no obligation to accept the return of goods outside of the above-mentioned conditions. A 10% restocking fee may be charged and goods must be in a re-saleable condition and packaged in their original packaging and returned at the cost of the customer.

Refunds: -Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.

Shipping: -To return your product, you should mail your product to: 22 Salisbury Rd, Asquith, New South Wales, AU, 2077. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.