Hercules Supplements - Burn of the Gods - Ultimate Shred Gryphons Grape

Shipping

Free shipping on all orders | All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please Note: During Sale, Product launch or Restock periods it may take up 2 weeks for some orders to be packed and sent due to high volume.

*Please note: The above delivery time-frames are only estimations provided by our shipping providers. Although we hope this never happens, delivery delays during transit can occur.

*Public Holidays: Not included as business delivery days.

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns

We will be happy to sort this out for you, but please don’t throw the goods away. In order for us to process your refund or store credit we need the following: Please a snap a photo of the damage or incorrect order including the packaging and slips as well as the batch number that came with your order and send it through to us asap.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or incorrect, so that we can rectify the issue.

We can then arrange to replace the item/s, issue store credit or refund if your return is accepted.

If I change my mind about a product. How do I return it? If you’ve changed your mind and want to return an unopened product, that’s no problem provided the product is posted within 30 days of receipt.

Here’s what you need to do:

Get in touch with our customer service team at [email protected] so they know what’s going on.

Post the item back to us within 7 days of receiving your item (you’ll need to cover the shipping costs we do not cover those costs on change of mind refunds or returns.).

We’ll process your refund or issue store credit when we receive the item and email you to let you know.

Exceptions / non-returnable items Certain types of items found on our site cannot be returned.

With supplements in particular, goods that have been opened with and the security seals removed are unable to be returned or refunded. Please ensure that you have made any enquiries before purchasing and are confident you wish to use products.

Other exceptions apply where items may not be returned including: Gift Cards Clearance Items Sale Items

We will notify you once we’ve received and inspected your return, and let you know if the refund or store credit was approved or not. If approved, you’ll be automatically issued store credit or refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note: We have a limit of one return per month, and we can’t refund goods that have already been opened unless it’s a damage or quality issue.

Cancellation: If you would like to cancel you order please contact us immediately if your order has already been processed and packed we will not be able to cancel. Our staff can try to recall your parcel but you will be charged a recall shipping fee of $9.99 but if unsuccessful you will need to return the item once received.