Tooleroo Car Cane Door Handle - Portable Elderly Stand Aid LED light Hammer 1Unit

Shipping

• Goods will be supplied as shown on your order confirmation, which you will receive by email. • Our shipping service providers may suffer delays beyond our control from time to time, particularly during busy periods, despite our best efforts to meet stated delivery times. Please allow up to 10 days delivery (for standard post) during these times. • In accordance with Australia Post's standard practices, some orders may not require signatures and will be left in a safe place at the delivery address. • Some deliveries may require a signature. It is your responsibility to make sure you are able to accept delivery. Please note that we are not responsible for: -If delivery has been attempted within the stated delivery timeframes but has been delayed; -If your parcel has been signed for but is missing (regardless of whether you accepted delivery personally); -In the event that a parcel is lost or missing and you have given the item's carrier express authority to leave it at your selected location. • Any delivery options may be changed, modified or discontinued at our absolute discretion.

Warranty

As a customer of ours, we value you above all else and want to give you the best shopping experience. If you have any problems or concerns with your purchase, please let us know and we will do everything in our power to assist. We do offer warranty on all our products however warranty periods differ based on category of products.

Please read the terms and conditions below that fully outline your warranty rights: 1. The Australian Consumer Law provides consumers with certain guarantees when they purchase goods, and these guarantees cannot be excluded, restricted or modified. This warranty is separate and different from, consumer guarantees, which are given voluntarily by the Warrantor. 2. Consumer guarantees may extend beyond this warranty or any applicable warranty offered by the manufacturer of the goods, depending on the price and quality of the goods. 3. This warranty applies in addition to any other rights or remedies you might have under the Australian Consumer Law or any other laws. 4. Under the terms of this warranty, the Warrantor agrees to repair ones that are defective, replace the item or offer a refund for the full amount of the purchase price (if the item cannot be repaired or if the item cannot be replaced). 5. The applicable warranty period begins on the date the product is delivered to your nominated delivery address. If no proof of delivery is available, the warranty period will begin 3 working days after the goods are dispatched. 6. If you wish to make a warranty claim, you must contact us. Please provide the following information: (a) Information about the defect or damage in relation to which you are filing a warranty claim; (b) Photographs documenting of the defect or damage, where appropriate; (c) Invoice, order number and any other proof of purchase; and (d) any other details we may need to process your claim. 7. Our Help Desk will provide you with instructions on returning the goods if your claim is entitled to this warranty. We will arrange for the item to be returned at our cost and provide you with a label. Unless otherwise provided by law, if the return is not covered by the warranty outlined in this document, you will need to cover the cost of return. 8. In the case of an item being damaged in transit, you must provide photographic proof of damage if your goods are damaged or defective when they are delivered before receiving a repair, replacement, or refund within 24 hours of receiving the goods. 9. We reserve the right to determine which repair centre is best suited for each case. 10. When making a claim under the warranty, you must adhere to all return instructions as given to you by Aussie Wholesale Store. 11. Returns cannot be accepted if they have not been authorized through the process outlined here. 12. In cases where returned goods are found to be in good working order, we have the right to send the item back, and may, at our discretion, request reimbursement for our costs incurred in relation to such goods returned. 13. This warranty shall not apply to goods unless required by law (including the Australian Consumer Law): (a) where installation, maintenance, operation, or use of the goods have not adhere to and do not conform to the manufacturer’s instructions or any other specifications provided with the goods; (b) where damage or defects are caused by unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions, deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or introduction by an insect, pest or other foreign body; (c) where damage results from any third-party software or hardware not provided by us; (d) where items are lost or stolen; (e) in relation to repairs of batteries, where the batteries have not been used in accordance with specifications or they expire by normal use; (f) where failure of product is due to general wear and tear. (g) Where item is a single use item, sanitary, beauty product, food products or spare parts. 14. This warranty applies only to products whose product listing on Aussie Wholesale Store contains an explicit x number of months warranty against defects. 15. The warranty does not extend our liability beyond the quantity of the purchased goods or the amount of a replacement product (except in situations where this is required by law). 16. We are not liable for software or data losses experienced due to faults or failures of storage. media ordered from us, except to the extent required by law (such as the Australian Consumer Law). 17. If media is returned (such as a hard disc drive), we will not be responsible for any software or data stored on the media, whether separately or as a part of a larger electronic or computing product, returned to us for any reason. This includes for replacement or repair. We make no representation that we will be able to repair or replace any product without risk to or loss of the software or data. You should maintain a backup of all software and data stored on your devices.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns

Due to our commitment to your satisfaction, we offer a returns policy in addition to your rights under the Australian Consumer Law. To ensure you fully understand your rights and our obligations under this policy, please take the time to read the following carefully.

30 Day Money Back Guarantee Goods where the 30 day money back guarantee applies. We provide a 30 days money back guarantee on our products, if the item is in its original unused and resaleable condition, meaning that: • It is in its original packaging, including instruction manuals and all accessories; and • It is unused, unworn, unassembled and in its original condition; and • It is not an item where a return is not permitted (see below). In the event that these conditions are not met, Aussie Wholesale Store may refuse to provide a refund for a change of mind return or the wrong item purchased. Goods where the 30 day money back guarantee does not apply. Aussie Wholesale Store will not accept the return of items from the following categories under any circumstances: • Cosmetics and Beauty products • Underwear and Swimwear • Bedding and accessories (for example, mattresses, including air mattresses, sleeping bags and pillow protectors, etc., where the seal and/or packaging has been opened) • Food items • Single use items • Spare parts • Sale items However, please contact us if you think these items are faulty, not fit for purpose or do not match the sample image or description. If your item meets the return requirements above, please contact us with the reason for your return and we will provide details on how to return your item. Please do not send your purchase back to the manufacturer.

Refunds (if applicable) Once your return is received and inspected, we will notify you that we have received your returned item, and whether or not your refund has been approved. If approved, your refund will be processed and returned to your original method of payment for the item, within 3-5 business days. You will be notified once your refund has been processed.

Late or Missing Refunds (if applicable) If you haven’t received a refund after such time, please contact your financial institution as it may take some time before your refund is officially posted. If you have done the above and you still have not received your refund, please contact us.

Return Shipping For Change of Mind / 30 Day Money Back For change of mind / 30 day money back returns, you will be responsible for paying your own shipping costs for returning your item. Aussie Wholesale Store is not responsible for the cost of shipping your return back. We advise you to always use registered mail to return your item as we are not responsible if the return is lost or stolen in transit.

Return Shipping For Faults For returns due to our fault, we will supply you with a shipping label at our cost. You will not be responsible for return postage fees.