TouchBio 5in1 Rapid Antigen Test (RSV, ADV, Flu A/B and Covid-19 ) -Self Testing 3 Tests

Shipping

General information • Shipping time may vary according to the courier company’s time frames and zones, and does not include order processing time. The stock level could affect the processing time. • The cost of shipping is $5.00 flat fee on all orders. • All orders are processed Monday to Friday (excluding public holidays). • Tracking advice will be sent to your email once your order has been dispatched. • Orders can take 2-3 business days to process before being dispatched; this may be longer if a large order is placed.

Standard Post (Australia Post): 3–7 business days once dispatched (metro), 5–14 business days (regional/remote). Delivery times are estimates only. Carriers may experience delays outside our control (for example, severe weather, strikes, customs inspections and other events beyond our control).

Delivery Problems & Risk If no one is home / failed delivery: If no one is available to receive your parcel and the courier cannot safely leave it, they may attempt re-delivery or leave a card for collection. If the parcel is returned to us and you request re-delivery, additional shipping charges may apply.

Incorrect address entered by the customer: If you enter an incorrect or incomplete address and your order is returned to us, we can resend it to a corrected address; additional shipping charges will apply.

Risk of loss/damage: Risk in the products passes to you on delivery to the delivery address you provide (or on collection from the carrier). We remain responsible for your order until it is delivered

For more information on refunds and cancellations, please see our Refund Policy.

For more details, please contact us at [email protected]

Returns

Exchanges and Change of Mind Due to the nature of the products we sell (self-testing, healthcare products, vitamins or supplements), We do not offer refunds or exchanges for change-of-mind purchases, subject to your rights under the Australian Consumer Law. Our policy is in addition to your rights under the Australian Consumer Law. You are entitled to a repair, replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

We offer change-of-mind refunds/exchanges for accessories and other non-medical devices, non-medicines, non-vitamins or supplements, non-food or drinks and non-hygiene items within 7 days, unopened and in saleable condition, with shipping at the customer’s cost.

Please ensure that the products you purchase meet your requirements before making payments. We encourage you to contact us by phone or email if you have any questions before making a purchase.

Faulty/Damages and issues Please inspect your order upon delivery and contact us as soon as possible if any item is faulty, damaged, or incorrect so that we can resolve the issue. • For a major failure, you can choose a refund or replacement. • For a minor failure, we may repair, replace or refund at our option.

If we ask you to return the item and it is confirmed to be faulty, damaged, unsafe, not as described or the wrong item, we will either provide a prepaid return label or reimburse your reasonable return shipping costs.

Cancellation We reserve the right to refuse any order you place with us. If a refund is processed, you will be notified via your original payment method. This may take several days, depending on the payment method. The credit card and shipping transaction fees aren't refunded when we issue a refund for change-of-mind or customer-requested cancellations. Any administration or cancellation fees will only apply to change-of-mind cancellations. No fees will apply where you are entitled to a remedy under the Australian Consumer Law (for example, for faulty or misdescribed products).

Faulty / Damaged Items: • We will refund the product price and the original shipping fees • No admin or cancellation fees.

Change of mind /Exchange/Cancellation (where TouchBio decides to allow it): • You pay return shipping. • Original shipping and payment fees are not refunded. • Admin and cancellation fee may apply.

If you have not received your refund in 14 days, please get in touch with us. You may also need to contact your banking provider. For more details, please review our Terms & Conditions.

You can contact us at [email protected]