Mother Natal Complete Support 3-Pack with Milestone Cards Bundle

Shipping

ORDER PROCESSING AND FULFILMENT Mother Natal engages a third-party logistics company located in Metro Melbourne for warehousing and order fulfilment services. Please note that in-person collection of orders is not permitted. Orders placed before 8:00 AM ADST will be dispatched on the same day. Orders will be dispatched within 1-2 business days.

SHIPPING CARRIERS For deliveries within Australia, Mother Natal utilises the services of Australia Post. The responsibility for delivery timeframes lies solely with the carrier, and Mother Natal assumes no responsibility for any delays once the order has been dispatched.

ORDER TRACKING Upon processing your order, an email containing your tracking information will be sent to you. You may track the progress of your order by following the prompts provided in the confirmation email. Should you be unable to locate your consignment number or have any inquiries regarding your shipped order, please contact us at [email protected].

ADDRESS ACCURACY It is the customer’s responsibility to ensure that the shipping address provided is complete and accurate. Mother Natal accepts no responsibility for orders dispatched to incorrect addresses as provided by the customer.

LOST, MISSING, OR DAMAGED GOODS The responsibility for tracking notifications rests with the carrier, and Mother Natal has no control over this process. In the event of lost, missing, or damaged goods, customers are advised to contact the seller directly for resolution. If there is any damage to the packaging upon delivery, please contact the seller immediately.

EDITING ORDERS Once an order has been processed by our warehouse, Mother Natal is unable to make any amendments to the order details, including but not limited to, the items or the shipping address. Furthermore, cancellation of the order is not permissible at this stage. It is incumbent upon the customer to ensure that all order details are accurate and complete prior to confirming their purchase.

RECALLING ORDERS In the event that a customer wishes to recall an order after it has been processed, such a request may be pursued directly with the seller. It should be noted that the responsibility for initiating and managing a recall request rests solely with the customer, and any costs incurred in connection with this process will be borne by the customer. Mother Natal disclaims any liability for issues or delays that may arise from efforts to recall an order.

Mother Natal provider free shipping on all orders.

MULTIPLE ADDRESSES AND PO BOXES To ship to multiple addresses, separate orders must be placed for each address. Mother Natal delivers to PO boxes.

For any inquiries related to shipping, please contact us at [email protected].

Warranty

Mother Natal is dedicated to providing high-quality products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions under which customers may request a refund for purchases made directly from the Mother Natal or approved retailer partners. This policy is in addition to your rights under Australian Consumer Law (ACL).

ELIGIBILITY This Warranty Policy applies exclusively to Mother Natal products purchased directly from us or approved retailer partners. Customers are eligible to request a refund within thirty (30) days from the date of purchase for first-time purchases. Subsequent purchases of the same product are not eligible for a refund under this policy.

REQUESTING A REFUND To initiate a refund request, customers must complete the refund request form within thirty (30) days of the purchase date. Customers must provide proof of purchase, the product to be returned, and the reason for dissatisfaction. Refunds based on taste, smell, or texture will not be honored.

USAGE LIMITS This Warranty Policy is valid only for first-time purchases of a product. Subsequent purchases of the same product are not eligible for a refund under this policy, except as provided under ACL for faulty or not fit for purpose products.

TERMS AND CONDITIONS This Warranty Policy is valid only for purchases made directly from the official Mother Natal or approved retailer partners. Mother Natal reserves the right to refuse a refund if the returned product does not meet the return criteria or if fraudulent activity is suspected. This policy does not limit your rights under the ACL. Mother Natal may amend these terms and conditions at any time without prior notice.

Please note that personal preferences regarding taste, smell, and texture do not qualify for a refund under this guarantee.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns

Mother Natal is committed to providing high-quality products and ensuring customer satisfaction. This Returns and Refund Policy outlines the terms and conditions under which customers may return products and request refunds. This policy aligns with our Money-Back Guarantee and complies with Australian Consumer Law.

MONEY-BACK GUARANTEE Our Money-Back Guarantee applies exclusively to Mother Natal products. Customers are eligible to request a refund within thirty (30) days from the date of purchase for their first purchase of a product.

RETURNS PROCESS To initiate a return, please contact Mother Natal customer support at [email protected] within thirty (30) days of the purchase date. Upon authorisation of the return, customers will be instructed to return the product in its original packaging. Shipping costs for returning the product are the responsibility of the customer. It is recommended that customers use a trackable shipping method to ensure the return is received by Mother Natal.

REFUND PROCESS Once the returned product is received and inspected, Mother Natal will determine whether it meets the return criteria. If the return is approved, a refund will be processed within seven (7) business days. The refund amount is limited to the purchase price of the product, less shipping and handling costs.

CONDITIONS OF RETURNS This policy is valid only for purchases made directly from the official Mother Natal or approved retail partner. Mother Natal reserves the right to refuse a refund if the returned product does not meet the return criteria or if fraudulent activity is suspected. This policy does not cover products purchased from unauthorised resellers or third-party websites. Mother Natal may amend these terms and conditions at any time without prior notice.

RETURN SHIPPING COSTS Customers are responsible for all shipping costs associated with returning the product. Shipping and handling costs will be reflective of the base rate by each region. In Australia, the base shipping and handling rate is $12.

For questions or assistance regarding this Returns and Refund Policy, please contact Mother Natal customer support at [email protected].