Conni Toilet Training Waterproof Bed Pad with Tuck-Ins Truck Print 2 Pack

Shipping

We’re all about speedy service here at Conni! Our team in Geelong, Victoria, is ready to pack your order with love and send it straight to your doorstep. No middlemen, no fuss—just a small, trusted network to bring your Conni products when you need them most!

Quick Dispatch: We’ll pick, pack, and dispatch your order within 24 hours of receiving it (business hours, of course). The earlier in the day you order, the quicker we can get your goodies out. In most cases, it’ll go out the same day!

Stocked and Ready for You With two neighbouring warehouses in Geelong, we keep our stock levels high and use smart forecasting so your products are there when you need them most—no delays, no worries!

Delivery Timeframes Your order should arrive within 2-5 business days, depending on where you are in Australia.

Discreet & Eco-Friendly Packaging We know that privacy matters, so we package your products with the utmost care and discretion. But we’re also big on sustainability! Our cartons are 70-100% recycled and fully recyclable. Our smaller mailers, called Hero Packs, are 100% compostable! Made from PBAT (a compostable co-polymer) and PLA (a cornstarch-based bioplastic), they’re easy on the planet. We even use paper tape, so you can recycle the whole box without worry.

Got a Shipping Question? Check your dispatch email for tracking info! Updates typically appear the next day so you can see where your parcel is and when it’ll arrive.

If your delivery has a hiccup, we recommend contacting the courier directly with your tracking information. But if you need extra help, we’re here to help! Before contacting us, please double-check: ● No one accepted the item on your behalf ● You’ve checked around your premises ● The delivery address on your order confirmation is correct

Returns

At Conni Australia, we aim to make your experience with us as pleasant and hassle-free as possible. We know that sometimes things don't go as planned, so we have a returns policy designed to be as friendly and accommodating as our team.

Our official policy offers a 30-day window for accepting returns. To ensure everything runs smoothly, we request that you return your items with a return authorisation and in their original packaging. Please note that body-worn products are non-refundable.

However, our top priority is your satisfaction, and we're willing to go above and beyond to ensure you're happy with your Conni experience. Contact our exceptional customer service team if you encounter a tricky returns situation. They are adept at finding creative solutions to keep you smiling. Most of our customers value the personalised care we offer and do not take advantage of our generosity. As a small business, we rely on the trust and goodwill of our loyal customers.

We aim to be as flexible as possible in assisting you. Whether it's a product that didn't meet your expectations or a sizing issue, we're here to help. Remember, at Conni Australia; we don't just sell top-quality, eco-friendly products - we specialise in spreading happiness, one return at a time!

To initiate a return, please email [email protected]. If you prefer to speak with us directly, feel free to call 1300 721 710 during business hours.