The Sensory Specialist Giant Magnetic Felt Tiles - STEM Kit 20pc

Shipping

Free shipping on all orders. Next day shipping from Melbourne. Tracking details sent to customer upon dispatch of order.

Returns

Items that are damaged on arrival: • Should you receive your parcel and open it to find something damaged, simply email us a photo of the damaged item including the packaging it arrived in with your name and order ID. • This must be done within 1 day of the parcel being received or the courier may not cover the insurance claim. • In most cases, we will organise a replacement item to be sent out immediately. • If the item is no longer available, you will be offered the closest alternative product of similar value or a refund for the value of the product.

Change of Mind: Please choose carefully as The Sensory Specialist is under no obligation to provide exchanges where you have changed your mind or made the wrong selection. However, where possible, we try to accommodate your request if the packaging is unopened and the item is in its original condition. • The customer is responsible for the return shipping costs. • Money will only be refunded once the item has been received by The Sensory Specialist and it is deemed to be in perfect, unused condition, has not been opened and is in its original packaging. • We suggest getting a tracking number for the parcel and packaging it appropriately when being sent back to avoid damage during transit. • We are not able to offer a refund for any product where the outside packaging has been opened. • Please note, all change of mind requests must be made within 14 days of receiving your product.

Exchange Request: If you would like to exchange a product, you must contact us within 14 days of receiving your delivery. • You will be required to pay postage to return the goods you wish to exchange, as well as postage for the new item(s) to be sent back out to you. • The replacement item will only be sent once the original item has been received by The Sensory Specialist and it is deemed to be in perfect, unused condition, has not been opened and is in its original packaging. • We suggest getting a tracking number for the returning parcel and packaging it appropriately when being sent back to avoid damage during transit. • We are not able to exchange any product where the outside packaging has been opened.