Snotty Noses Australia Snotty Boss Nasal Aspirator 1 Pack

Shipping

Orders placed will be quickly dispatched by our team with all orders receiving complimentary standard shipping. Please make sure the shipping address at checkout is correct.

Returns

60 Day Satisfaction Guarantee Snotty Noses Australia Pty (we, us, our, or Snotty Noses) offers a 60 Day Satisfactory Guarantee applies to the following items:

The Snotty Boss Nasal Aspirator; Hush Vaporiser; and Three Sheep Sound System.

If you are not satisfied with your purchase, you may return it to Snotty Noses within 60 days of the delivery date (the Guarantee Period), to receive a full refund of the purchase price, less a $7.00 processing fee. We request that you return any items in their original packaging. The Snotty Noses Satisfaction Guarantee is subject to you, before returning any item to us under the Snotty Noses Satisfaction Guarantee, you email us a ten-second video of the item working, to demonstrate to us that the item is not faulty, but rather, you have simply changed your mind.

Your entitlement to a refund You will be entitled to a refund where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange if an item has a major problem or is significantly different to what you asked for. In the event that you believe that you are entitled to a refund, you must provide us with:

your full name and address; the original order number, place of purchase and receipt or invoice; and the reason for claiming the refund. For items not included in the 60 Day Satisfaction Guarantee, you will not be entitled to a refund where you have simply changed your mind, so please choose products carefully.

Returning items to us If you wish to return an item to us, we recommend that you do so as soon as possible after becoming aware of the issue prompting your request for a refund. Delayed claims for refunds may lead to your request for a refunds being rejected. We reserve the right to assess the condition of a returned item prior to offering a refund. This may result in a refund being refused by us. You may be entitled to a refund equal to the cost of the item only.

How to return items Package the item/s in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you originally received the item/s in. If possible, include the original box for the returned item. Snotty Noses takes no responsibility for items that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and Snotty Noses makes no representations or warranties in relation to the security of returned item/s. Send the item/s to Snotty Noses Australia at 62 Junction Street, Woolloongabba QLD 4102. Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Refunds & Returns Policy and we are satisfied that you are entitled to a refund, we will issue you with a refund.

Return delivery charges We recommend you return the item to us via Registered Post so that the delivery can be tracked. All shipping costs will be the responsibility of the customer, until such time that we have confirmed that there is a fault with a product or that we have made a shipping error.

Provision of refunds to you If after assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within seven (7) days of our receipt of returned items. All refunds will be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) days of us notifying you that a refund has been issued.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

60 DAY SATISFACTION GUARANTEE We have put our heart and soul into designing and manufacturing the highest quality products on the Australian market and offer a 60 Day Satisfaction Guarantee policy on all non-consumable Snotty Noses Australia products sold.

Should you be unhappy with your purchase for any reason, please contact our customer happiness specialists by filling out our contact form, calling us on 0424 846 841 or emailing [email protected]. Please confirm your name, phone number, order number, feedback on the product and state that you wish to take advantage of our satisfaction guarantee. In the rare occasion that you have received a faulty item or if we are able to find a solution based on your feedback, we will aim to do this. However, if this is not the case, we will provide you with our postal address for returning. Please note that you will be responsible for return postage, and 60 Day Satisfaction Guarantee commences from date of purchase. Please allow up to seven business days for your item/s to be processed by our team once received and up to five business days for your refund (purchase price minus $7.00 processing fee) to be returned via your original payment method.

CHANGES TO ORDERS If you wish to make a change to your order, please contact our Customer Care team by emailing [email protected] with the subject line Order Change. While we can not guarantee order adjustments after purchase has been completed, our team will endeavor to assist as best as we can. If you wish to cancel your order prior to dispatch, please contact our team for a refund on your purchased price (minus $7.00 processing fee) via your original payment method. In the rare occasion that we need to cancel your order, we will notify you via email to advise and offer a refund or replacement product.

FAULTY OR INCORRECT ITEM In the rare event that you have received a faulty or incorrect item, please contact our Customer Care team within 10 days of receiving your order by emailing [email protected] with your name, order number and information and images of the fault or incorrectly received item. We will organise a refund or replacement as a matter of priority in line with ACCC guidelines.

IN-BOX INFORMATION BOOKLET Prior to using your products, please read the in-box booklet for full information on product assembly, correct use, specifications, troubleshooting and warranty parameters. Please be mindful when unboxing your item/s to avoid items being lost or misplaced.

For items which do not have information booklets, please refer to the side of the box and product page for recommended use. Please note that you must only use items purchased from us for their intended purpose. We cannot be responsible for any misuse of the items, or any harm or damage done suffered by you, because of not using the items for their intended purpose. If you have any questions on your item or correct use, please contact our Customer Happiness Specialists who will be happy to assist prior to use.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.