Bambury Matrix Microfibre Body Wrap Woodrose

Shipping

Standard shipping with Australia Post, orders are dispatched from Perth WA within 2 business days or receiving the order. Typical delivery times expected are: -Perth: 1-2 business days -Adelaide: 3-4 business days -Canberra, Sydney, Melbourne: 5-7 business days -Brisbane, Darwin & Hobart: 7-10 business days -Regional areas: 8-10 business days Please note that these time frames are estimates only.

Warranty

Bambury offers a 12 month warranty on their products, however those goods also come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. A major problem is when the item: -has a problem that would have stopped you from buying the item if you had known about it; -is unsafe; -is significantly different from the sample or description; -does not do what we said it would, or what you asked for and cannot be easily fixed. If the problem is not major, we will either replace the item or refund it within a reasonable timeframe. Proof of purchase will be required and we may need to assess the product to determine whether or not you are entitled to a refund or replacement. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns

You may choose to return an item within 30 days of receiving the goods for any reason. Before returning an item, please contact us to request a Returns Authority (RA) number which will need to be included when returning the goods.

You must pay the cost of returning the item to Bambury, this cost will not be reimbursed. You will also be responsible for the item until it is receipted into our warehouse, therefore it is highly recommended, that you add tracking to the return.

To qualify for a full refund, the item/s must be returned in original condition with full packaging and tags. Items covered under the Health Act (Bedding & Pillows) must be returned in full packaging and must not have been opened. If an item has been opened, it will only be refunded should the item turn out to be faulty.

Bambury will assess and, if applicable, apply a full refund (minus any original shipping fees) if the goods meet the above conditions.

Should the item not be accepted due to an incomplete return or the item being damaged (due to the fault of the customer) Bambury has the right to reject the claim and the item will be returned to the customer at their cost.

DAMAGED OR FAULTY ITEMS

You must inform Bambury if a product is damaged or faulty as soon as possible. We will respond to you within one business day.

We will provide you with a Returns Authority (RA) number and a Prepaid Tracking Label so that the item can be returned. We may also request photo evidence of the fault before providing an RA number.

Bambury will take responsibility for the item once it has been scanned by the returning courier – Australia Post or another courier as determined by Bambury. Proof of lodgement may be requested.

If you choose to have your purchase refunded, we will refund the entire cost including any shipping fees originally paid.

If you would like a replacement this will be provided at no charge to you, Bambury will pay the shipping costs.