Suu Balm® Kids Head-to-Toe Wash - Soothing and Moisturising 420ml

Shipping

We only deliver within Australia.

Depending on your location within Australia, please allow at least 7 working days from the date of shipping for your order to arrive.

Standard Shipping Receive FREE standard postage and handling (within Australia) on all orders.

Please note that if Australia Post's drivers cannot locate a safe location to leave your parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours. Parcels will be delivered to the provided address and will require a signature on the receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns

Refund Policy

1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Under the Australian Consumer Law:

• Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled • to cancel the purchase; and • to a refund for the price of the goods; and • compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us. • If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid. • We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law. • The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. • If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. • If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

Cancellation and Change of Mind In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that: • You notify us within 14 days of receipt. • In the case of services, the services have not already been performed. • The following conditions are satisfied. • Product has not been used, damaged and must be returned with original receipt.

Products Damaged During Delivery In the event that the product you ordered has been damaged during delivery: • Please contact us as soon as possible. • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product. • We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.

Exceptions Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if: • You misused the said product in a way which caused the problem. • You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted. • Any other exceptions that apply under the Australian Consumer Law.

Shipping Costs for Returns • In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you. • If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product. • If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost. • In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

Response Time • We aim to process any requests for repairs, replacements or refunds within 10 days of receipt.

How to Return Products • You can contact us using the contact email provided at the end of this Policy to discuss a return using the information. • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase. • To be eligible for a refund, repair or replacement, you must provide proof of purchase. • You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

Contact Us If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: [email protected].