The Midwife Mumma 17mm Insert Set 1Pack

Shipping

We ship with Australia Post – reliable, trackable and well-known for getting your parcel where it needs to be. Every order comes with a tracking number so you can follow its journey from us to your doorstep.

Delivery & Handling We pack and ship every business day to get your items to you as quickly as possible.

We dispatch your order via Australia Post Standard Parcel Post from Melbourne. Please allow 7 to 10 business days for delivery.

Australia Standard Delivery: Standard Delivery via Australia Post Parcel Post is $6.95 for all orders.

Lost or delayed parcels: If your tracking information has stalled or your order is taking longer than expected, we recommend contacting Australia Post directly on 13 POST. They can start an investigation and usually respond within five business days. Once you hear back, let us know and we’ll help you from there.

If you have any questions about your order, we are here to help. Email: [email protected]

Returns

14-Day Return Policy – No Questions Asked Return Period You’re welcome to return any eligible item within 14 days of receiving it. At The Midwife Mumma, we want to ensure that you are completely satisfied with your purchase. If you need to return an item, here’s everything you need to know:

Return Period Shop with confidence—you can request a return within 14 days from the date you receive your product.

Return Conditions Brand New and Unopened: Products must be in brand-new, unused, and unopened condition with intact packaging and plastic wrap. Please allow 5-10 business days for your refund to be cleared. Original Accessories: Please include all accessories. Shipping Costs: Return shipping costs are your responsibility, and the original shipping fees are non-refundable. Team Approval: Make sure you advise the team and are instructed by our team to send it back so we can review via pictures that the product has not been used and is not damaged.

Tip for Your Return We're all about making your experience exceptional! To keep things smooth and hassle-free, please reach out to our support team before sending any products back. Returns without prior approval won't be accepted, so let's chat first and sort everything out together. Thanks for your understanding and cooperation!

Refund Process Please email [email protected], with your invoice number and the issues that you are experiencing. Photo attachments will assist our returns team to issue you with a RA.

We will send you a return process with a forwarding address. Once we receive and inspect your returned item, we will send you an email to let you know whether your refund has been approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original payment method within 5 business days.

Heads Up: All refunds will be processed back to the original payment account. Got questions? Reach out to our friendly customer service team—they're here to help! [email protected]

Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer experience team for assistance. Our team will provide you with a solution that best suits your needs. Please provide your order number, clear photos/videos of the product issue, and a detailed description to facilitate quick processing. Most of the time, we can assist with some recommendations on use.

Return Information - Our Promise to You If your item qualifies under our warranty conditions, our team will replace the product. Please note that original shipping fees and taxes are non-refundable.

Return Process Get approval – Email us at [email protected] and we’ll reply within 24 hours with instructions. Pack and send it back – Please ensure the product is packed safely in the same condition it was received. Refund processing – Once we receive and inspect your return, your refund will be processed within five business days.

A quick tip: To avoid any delays, please contact us before sending any item back. Returns without prior approval cannot be accepted.