The Jojoba Company Pure Jojoba Gel Mask 50ml

Shipping

All orders are despatched NEXT BUSINESS DAY. In accordance with Australia Post, the expected delivery time is between 2-6 business days nationwide.

Whilst the couriers we partner with endeavour to deliver all orders within a timely fashion, unfortunately during peak times (Christmas, Easter, BFCM and Public Holidays) you may experience some delays.

Standard Australia Delivery FREE SHIPPING

Returns

Our Quality Promise Here at The Jojoba Company we take great pride in providing the highest quality products to all our customers and are committed to ensuring that we deliver excellent customer service. We strive to provide you with a five-star experience from bean to bottle and welcome feedback on any level of service we are providing.

30 Day Refund Policy If you have purchased an item from us within the last 30 days and you have experienced one of the below, please contact our team on [email protected] to resolve this issue. Please provide your full name, order number and batch number (found on the underside of your bottle) in the body of the email to fast track your enquiry. Unfortunately, at this time we do not offer refunds, returns or exchanges for change of mind.

In Case Of Allergic reaction In the rare instance that you have had a reaction please discontinue use immediately and take a photo of your reaction and email [email protected]. Allergy returns must be less than 10% used upon arrival back to us.

In Case Of Faulty products If your product is faulty, please contact us at [email protected] with a description and/or photograph of the fault and our customer service team will help resolve the issue.

REFUNDS AND EXCHANGES POLICY Unfortunately, we don’t offer change of mind returns.

We’ll give you a full refund if we determine that: • A product you have ordered was not received by you solely due to our failure; • A product provided to you was not substantially the same as the Product shown on our product listing (taking into account some variation due to screen display, colour and brightness, and image quality; • A product is faulty (see our ‘Faulty Products Policy’ below); • You have an allergic reaction to our Products (see our ‘Allergic Reaction Policy’ below).

(Faulty Products Policy) • If your Product is faulty, please contact us at [email protected] with a description and photos of the fault. We’ll send you a returns form (Returns Form) to complete and ask you send the Product back to us at your cost for inspection. • If we determine that the Product isn’t faulty or is faulty due to reasons outside of our control, we’ll refuse your return and send the Product back to you at your cost. • If we determine that the Product is faulty, you may request a refund, exchange or store credit for the Product. All refunds (including shipping costs) will be credited back to your original method of payment.

(Allergic Reactions Policy) • If you’ve had an allergic reaction to our Products, please immediately stop using the Product and contact us at [email protected] with photos of the allergic reaction. • If you’ve provided images of the allergic reaction within 30 days of ordering the Product, we’ll send you a Returns Form to complete and ask that you send the Product back to us at your cost. • If you return the Product to us with more than 10% of the Product used, we’ll refuse your return and send the Product back to you at your cost. • If we determine that you’ve had an allergic reaction to our Products, and you’ve: 1. provided photos of the allergic reaction within 30 days of ordering the Product; and 2. returned the Product to us with 10% or less of the Product used; and you may request a refund for the Product. All refunds (except shipping fees) will be credited back to your original method of payment. • Nothing in our Refunds and Exchange Policy is intended to limit or affect the operation of any manufacturers' warranties which you may be entitled to or any of your rights which can’t be excluded under applicable law.