ESLA Hydra Special Shampoo 1000ml

Processing Time: Orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking information.

Delivery Estimates: Delivery times vary but typically range from 3-7 business days for domestic shipping.

Order Tracking: Once your order is shipped, you will receive an email with a tracking number. Use this number on the carrier’s website to track your package's progress.

Lost or Damaged Packages: In the unlikely event your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date for assistance.

Contact Information: For any questions or concerns regarding your shipment, please email us at [email protected] or call us at +61 3 9852 1074.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: Horizon Distribution Services Pty Ltd c/o WFDS Pty Ltd 47 – 53 Hallam Valley Road Dandenong South, VIC, 3175

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected].

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.