Prolong Lash Eyelash Extension Foaming Pump 100ml Cleanser and Brush Pack

Tracking tool · Australia Posts tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.

Shipping Process · All orders are shipped within 1 business day of receiving payment · Once your order has been dispatched, you will receive a tracking code in the email you provided · If you have any concerns or special requests regarding your order, please contact us at [email protected].

Cancellations · If you want to cancel your order for any reason give us a call +61 416 519 083 or email us at [email protected] as soon as possible and we will attempt to cancel it for you and refund your money.

Note: Our warehouse process orders promptly, so it isn't always possible to cancel your order. The warehouse team moves as fast as lightning! You can refuse to accept your delivery on arrival or you can return your unopened order to sender without charge. We’ll refund your money once the returned parcel arrives back at the warehouse.

Returns / Refunds Policy -If you want to cancel your order for any reason give us a call +61 416 519 083 or email us at [email protected] as soon as possible and we will attempt to cancel it for you and refund you money.

Note: Our warehouse process orders promptly, so it isn't always possible to cancel your order. The warehouse team moves as fast as lightning! You can refuse to accept your delivery on arrival or you can return your unopened order to sender without charge. We’ll refund your money once the returned parcel arrives back at the warehouse.

PRODUCT RETURN POLICY -Prolong Lash endeavours to always ship products of the highest quality. Due to sanitary and health regulations, Prolong Lash is unable to accept returns on any opened packages. Furthermore, we cannot accept returns on Prolong Lash Cleanser Concentrate, Foaming Pump Cleanser or adhesives (glues).

With this in mind, please ensure that you carefully select your products before making the purchase.

Change of Mind Policy -For any purchases made (with the exception of Prolong Lash Cleanser Concentrate, Foaming Pump Cleanser or adhesives) Prolong Lash will honour all return requests given that the request is made within 7-days of receiving the product. The product must also remain in its pre-purchased condition and cannot be used or tampered with. The purchaser is responsible to cover return shipping costs. A refund will be made out to the value of the product only (shipping will not be refunded for change of mind returns).

Refund requests made outside of the 7-day period will unfortunately not be honoured.

Please be careful in ensuring the returned item is packaged securely as we will not accept items that are damaged in transit for return.

Defective Products Policy -In the unlikely event that the product you’ve received is faulty or defective, you should contact a Prolong Lash representative within 24 hours of receiving the product. This can be done by emailing [email protected]. One of our administration representatives will request a description of the issue and may ask for a photo of the faulty product to be sent through. The staff representative will then determine whether or not the product is defective. If the product is deemed to be defective, you will be issued with a return authorisation number, and be required to return the item via express post.

Upon receiving the defective item, your purchase will either be replaced or refunded. The cost of the return express postage will be refunded back into the account used to make the purchase.