i.Pet Tower Scratching Post Scratcher Wood Condo House Bed Toys 120cm Cat Tree Dark Grey

Dispatch and Delivery: All orders are dispatched from our warehouses in Melbourne. We currently offer delivery services exclusively within Australia. Please note that delivery times may vary based on the selected courier service and the destination address.

Order Processing and Dispatch: We strive to process and dispatch all orders within one business day of receiving full payment. Once your order is dispatched, we will provide you with a tracking number, allowing you to monitor your package's journey in real-time. We encourage you to use the provided tracking number to stay informed about your order's status and estimated delivery date. This information can typically be accessed through the courier's website or mobile app.

Change of Mind Policy: -For change of mind returns, we accept unopened and unused products in their original packaging within 14 days of order receipt. A refund will be issued for the purchase price, minus a 10% restocking fee. Please note that return shipping costs are the responsibility of the customer.

Return Process: -To begin the return process for either policy, please reach out to our customer service team. They will provide you with the necessary instructions and return authorization information. We kindly ask that you securely package all returned items to prevent damage during transit. -Upon receiving and inspecting the returned items, we will process the applicable refund or warranty claim based on our assessment. Refunds will be issued to the original payment method.