Ecopack 18L Recycled Plastic Bags Small Bundle 4 Rolls/200 Bags

At Ecopack, we are committed to providing you with the best possible customer service, which includes timely and reliable shipping of your purchases. Here is some important information about our shipping policy:

Processing Time -We process all orders within 3-4 business days of receiving them. Please note that orders received on weekends or holidays will be processed on the next business day.

Shipping Method We currently offer the following shipping method for delivery within Australia: • Standard shipping estimated delivery time of 3-7 days

Shipping Rate • $5.00 flat rate shipping fee on all orders.

Order Tracking -Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order online.

Shipping Address -Please ensure that your shipping address is correct before finalising your order. We are not responsible for orders shipped to an incorrect or incomplete address.

IMPORTANT: Please be aware that we do not deliver to PO Boxes. Ensure you provide a valid physical shipping address to complete your order.

Order Cancellation -If you wish to cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, we cannot cancel it. -Please get in touch with us if you have any questions or concerns about your order. We are always happy to help.

Returns If you have ordered and realized you have the wrong size/product, you MUST: -Return your product within 10 working days at your own cost -Place a new order for the correct product -We will refund you for the original PRODUCT COST once we receive your return -Return Address is: Ecopack Australia Pty Ltd 59 Vision St, Dandenong South VIC 3175

Our Returns and Refunds Policy is laid out below to ensure you are satisfied with your purchase and have confidence in doing business with Ecopack Australia. We value you as our customer. When you make a claim, we will reply promptly, and once your claim is validated, we will pay you within 14 days. Our Returns and Refunds Policy covers all our products.

Faulty, Damaged or Incorrect Goods Returns The Australian Consumer Law (ACL) sets out minimum standards for our goods sold. If you are unhappy with your purchase for any reason, you should contact Ecopack Australia within 30 days of receiving your goods to raise your concerns. We will do our best to solve the issue as quickly as we can.

Faulty Goods We pride ourselves on quality products, but there is always the possibility that a product is delivered with a fault or develops a fault later on. Under the Australian Consumer Law (ACL) , in the event that goods sold are deficient or faulty, the seller has the right to repair, replace, or refund the product. Follow the procedure below to return the product for inspection.

Damaged Goods We aim to pack our products carefully when we do this ourselves and send them using an appropriate delivery method, so, you can expect your order to arrive in excellent condition. Occasionally, a parcel may get squashed, and products may become damaged during delivery. If you suspect your product has been damaged during delivery, please keep the parcel or cover in which the product came, as the courier may need to inspect it. Follow the procedure below to organise a replacement product.

Incorrect Goods If you have received the wrong product, we apologise for the inconvenience. You are more than welcome to an exchange or refund. Please contact Ecopack Australia to discuss your situation. We will happily organise an exchange once the incorrect item has been returned in a resalable condition.

Change of Mind If you have changed your mind about a recent purchase and want a refund, please return the item within 14 days. Delivery charges are non-refundable, and Ecopack Australia does not cover shipping costs associated with the return. We will happily organise a refund once the item has been returned in a resalable condition.

HOW TO MAKE A RETURN -Contact Ecopack Australia to inform us that you wish to return or exchange a product. The best way to do this is to email [email protected]. We will respond as soon as possible. -We will send you clear instructions explaining what to do, including how to return the product. Follow these instructions to package the item and return it within 14 days. -Where your return results in a refund rather than product replacement your total refund will be the cost of the original product purchased and any associated postage plus reasonable return postage costs. Refunds will be reimbursed to your original form of payment.

Return Address Ecopack Australia 59 Vision Street DANDENONG SOUTH 3175, VICTORIA