CalExotics California Dreaming Huntington Beach Heartbreaker Purple

Free standard delivery on all orders. Orders received by 9am AEST time will be dispatched the same day.

Expect up to 10 business days for delivery in Metro and regional areas Australia wide.

Claim Period: Warranty claims must be made within one year of the original purchase date, or within a longer period if required by law. Coverage: This warranty covers manufacturing defects only. It does not extend to normal wear and tear, personal preferences, change of mind, or damage resulting from misuse or negligent handling. Exclusions: The warranty is void for any unit that has been tampered with in any way.

Required Information needed for a warranty claim: -Full Name -Full Address including postcode -Phone Number -Proof of purchase. If you do not have proof of purchase, your product is not covered under this warranty program -Purchase date -Defect description -Product serial number (located on packaging)

Shipping costs for warranty claims:

Prepaid Postage: Please contact customer service for any enquiries about faulty items. Faulty items will need to be sent back for testing, emailing [email protected] will provide you with a return label. Replacement Shipping: Helpmed will cover the cost of shipping replacement items to the address provided on the warranty. Warranty Criteria: If an item returned to us does not meet the warranty criteria, it will be sent back to the customer at their expense.

How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps: Contact Us: Email us at [email protected] with all required product information, please also include a video of the item to assist us in diagnosing the fault as we may be able to assist in troubleshooting. Prepare Your Return: Combine the items you wish to return along with proof of purchase in a single package. Please ensure all items are shipped prepaid, as outlined in our return policy. Follow Instructions: Adhere to the return instructions provided in our email response. We will inspect the returned items and notify you via email regarding how your return will be processed. Replacement Processing: If your warranty claim is approved, you can expect to receive a replacement item within 7–10 business days.

For any questions or further assistance, please don’t hesitate to reach out via email at [email protected] or call us at 1800 012 221 (9am - 5pm, Monday to Friday).

Return Address: Helpmed Attn: Returns Department Building 41, 9 Ashley Street Braybrook VIC 3019

Important Notes: Email Confirmation: If you do not receive an email from us, please check your Junk Mail or Spam folder, as it may have been misdirected. Disclaimer: Due to the intimate and personal nature of our products, we do not offer a satisfaction guarantee or any change of mind guarantee.

Consumer Rights: Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, as well as compensation for any reasonably foreseeable loss or damage. Additionally, if the goods fail to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.