Relax and Recover Silk Satin V Shape Pillow Case Baby Blue

Relax and Recover uses courier services and Australian Post for our deliveries depending on geological location.

We try to endeavour to dispatch our products within 48 hours upon receipt of your order. -Australia (Free Standard Shipping) 3 - 6 business days

We believe in putting a personal and unique touch into everything that we do and want your shopping and recovery experience to be a satisfying one. We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.

We believe in our products and we are confident that you will love them as much as we do. However, if for any reason you are not completely satisfied with your purchase, and believe the products are faulty or damaged, please contact us immediately so we can review and approve the product. Upon approval, we will be happy to exchange the product within 30 days. Any products that have been used cannot be refunded. The cost of return shipping will be at the cost of the customer.

If for any reason you abandon, forget, or simply do not pick up your package, Relax and Recover will not be responsible for this, as all tracking numbers are sent out at the time of processing. It is on the customer to pick up the goods if a delivery was unsuccessful. Refunds for the products will not be given, as our team have given their time to pick, pack and send the packages off, which in turn costs our money and time.

To help us expedite your return request, please follow the simple steps listed below.

-Send us an email at [email protected] to let us know that you plan to return the product. -Be sure to include your Order Number to have your return processed for a credit back to the card on which you made the purchase. -We will reply to your email to confirm that we have received your request and to answer any questions that you may have. -Ship the items back to us, including your Order Number & Name with the items you wish to return. We cannot process a credit until the product is shipped back to us. Pack the items carefully to avoid damage in transit.

We regret that return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance.

Your return or exchange request will be processed promptly. Most refunds are processed within 3-5 business days of receipt. Most exchanges are processed within 1-10 business days of receipt and are shipped via Australia Post. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding public holidays within Australia. An email will be sent to confirm the receipt and processing of your return or exchange request.