MedeScan Digital Hearing Aids - Behind The Ear 1Pair

Orders are processed within 1 business day. We Ship all orders via Australia Post Standard Parcel Australian metropolitan areas 3-6 business days. Everywhere else in Australia 2+ business days.

Please note the delivery times listed should be treated as estimates only. Expected delivery time frames commence from your parcel being dispatched. We recommend you download the Australia Post Tracking App to review estimated delivery times and easily track your parcel.

Whilst we make every effort to ship your order within the time frames supplied. We will advise if your order will be delayed. Please feel free to contact our customer support team if you have any questions. You can call us on +1300736330 or email at [email protected]

Thanks for purchasing our products at Medescan.

The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. If for any reason you're not completely satisfied with your product, simply send it back within 30 days for a full refund of the product price. The money-back guarantee does not apply to Personal Protection Equipment including face masks, shields and sanitiser.

Please contact our team if you would like to make a warranty claim and returned within 30 days for a full refund of the product price less original P&H. Customers must contact Medescan for a Return Authorisation through email: [email protected] prior to returning goods. Return postage at customer’s expense. Conditions apply. Statutory rights still apply.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If anything is unclear or you have more questions feel free to contact our customer support team by calling 1300 736 330 or by emailing [email protected].

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.