Klairs Rich Moist Soothing Serum 80ml

Customer Service Policy: We are committed to exceptional customer service and quality products. All products listed are in stock and priced accurately. Standard delivery times are 3-10 business days. If an item is unavailable or we cannot fulfill your order, we will notify you within 2 business days to arrange an alternative, backorder, or full refund.

Shipping Policy: Orders are dispatched within 2 business days, with shipping times estimated at 3-10 business days depending on your location in Australia. Deliveries outside metropolitan areas may take longer. Deliveries will require a signature, and a card will be left if you are not available, allowing you to collect your parcel from the nearest Post Office. Products are shipped Australia-wide using Australia Post (Registered Post).

Returns/Refunds Policy:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. All returns for faulty or defective items must be made within 30 days of purchase with a valid proof of purchase.

Conditions: Items must be in original condition with unopened packaging. Products from sets or multi-item packs must be returned as a whole. Products from sales or promotional offers are not returnable. If the product is faulty or defective, please return it within 30 days with proof of purchase.

How to Initiate a Return:

Return via Post: Contact us at [email protected] with the following details: Order Number Date of Purchase Item(s) to Return Reason for Return Photos of Defects (if applicable) Instructions will be provided by email. Returns Important Notes:

Refunds are processed using the original payment method. Delivery costs are not included in refunds, except for faulty products.