Happi Baby Lactoferrin Powder 28 Sachets

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Title to the goods passes to you when we have received payment for them.

Goods are not available for collection. They will be dispatched to the delivery address that you have provided us. We will notify you when the goods will be dispatched.

We will aim to dispatch (not including shipping) your order within 1-2 business days (Monday to Friday, excluding public holidays in Victoria, Australia) of receiving your order. You will receive an email with your tracking number once your order has been dispatched. Processing may take longer during certain times of year, such as prior to Christmas each year. Delivery (shipping) of your order is between 3-10 business days from the dispatch date. Delivery times will vary depending on the destination.

We do not process orders until our relevant payment processor, (Stripe, Apple Pay, Afterpay) confirms to us that it has received payment for the relevant goods.

You must ensure that you the nominated recipient of the goods are able to receive delivery of the goods without undue delay and at a time reasonably specified by us, Australia Post or any other delivery company used by us. If you or the nominated recipient are not able to receive delivery of the goods at the specified time, the delivery company may leave a card giving instructions on re-delivery. If you or the nominated recipient are not able to receive the goods on re-delivery, the goods will be returned to us.

Due to the nature of our products, we do not provide refunds or exchanges for change of mind purchases.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. We will replace the item (or at our discretion we may repair or refund you) within a reasonable time.

If the goods are faulty or damaged, please email us at [email protected] and include the following information:

-the order number -clear photograph(s) of the goods -a description of the goods and the fault or damage -If the goods are faulty or damaged, we will let you know whether you need to return the item to us and if so, we will send you a prepaid satchel. Please place the faulty or damaged good in the prepaid satchel when you receive it, and post it back to us.

Please return items within 28 days of the date you receive them.

Where an item is damaged through misuse or abnormal use, we will not provide a refund, exchange or repair.

We will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.