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All orders are shipped within 2-3 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at [email protected]. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number? -All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it? -If this happens to you, email us as soon as possible, and we might be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out a few days after. If your order has already entered the shipping process, we won't be able to stop it.

-We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Can I cancel my order after it has been placed? -Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

Invalid Reasons: -Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Optica. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

-Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

You have the right to return and request a refund up to 14 days after the arrival of your order.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

Request your Return Authorisation Number by emailing [email protected] with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.

Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.