CORTEX Resistance Band Loop 21mm 21mm

Shipping

Free Shipping on all orders. Our couriers will not deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading. Contact number is required for delivery. Authority to Leave Freight will be placed on smaller items shipped with Standard Delivery (spin bike, rowers, weights, accessories). If you do not want this to be left, please notify us as soon as you have placed the order as we ship on a next business basis. Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames. Estimated Shipping Times VIC: 3-6 Working Days NSW & ACT: 4-7 Working Days QLD: 4-8 Working Days SA: 3-7 Working Days WA: 7-14 Working Days NT: 7-14 Working Days TAS: 5-10 Working Days Delivery days do not include date of dispatch

Warranty

Standard Warranty Guidelines The benefits provided to you by this contractual product warranty are in addition to other rights and remedy available to you under the law. Original Purchaser Our warranty only applies to the original purchaser from where the purchase was made from and is strictly not transferable. If the serial number is removed, altered or defaced, the warranty is void. All warrantees commence on the date of purchase Parts Replacement & Repairs After determining whether there are manufacturer faults or damages to the product, Active Go will determine, in its discretion, the reasonable call to action method to remedy the issues. For most issues, parts can be easily changed over, and for these issues, Active Go will send through the relevant part to fit on. In the unlikely event of a major fault, and we will request the item back for repairs or replacement, which is at Active Go' discretion at the time of assessment. Active Go reserves the right to replace the relevant part with the same or equivalent Product or part, rather than repair or replace it. If a replacement is provided, Active Go will determine, in its discretion, the closest product within the then current range of products offered by Active Go with which to replace the faulty or damaged product. The replacement product may differ with the replaced product in size and specifications, at the reasonable election of Active Go. Active Go may replace parts with refurbished parts. Bringing the product back We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your product for transport and Active Go accepts no liability for any damage that may occur in transit. If your product was picked up at any of our authorised distribution centers, you are responsible for bringing or shipping the product back to the original place of purchase for repairs & warranty. Where Active Go authorises warranty service of a product, depending on the issue, Active Go may organise for our authorised courier to pick up the product (when safely and securely packaged for transport) during business hours between 9am to 5pm, Monday to Friday and deliver it to the appropriate repair centre. For smaller products, we may supply a pre-paid postage label for the product to be returned via our chosen carrier to be delivered to the appropriate repair centre. This may include dropping off at a courier’s depot or local post office (for Australia Post Reply Paid return labels). Proof of Purchase & Information Assessment Proof or purchase (invoice or paid order confirmation) must be provided when requesting warranty repair or replacements. In order to assess damages or faults, photographic evidence must be submitted to the Technical Support team ([email protected]) for review, before the product can be repaired or replaced in accordance with these terms. Warranty Exclusions Without limiting any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law, this warranty will not apply to: • Damage caused through incorrect adjustment to treadmill walking belts, drive belts, bike handles, seats, pedals; • Any product used for commercial or rental purposes; • Any product supplied outside of Australia; • Any product stored or used outdoors (excludes weight vests); • Any defects caused by accidents, natural disasters, lightning, water, fire, wind, storms • Any defects caused by abuse or theft of the product or in the case of electrical products, is due to surges in the electrical power to which the product is connected; • Any defects caused by faulty or defected power cables; • Any product that is incorrectly installed or set up; • Ordinary wear and tear of the product; Wear and tear on components such as paint & finish and maintenance-based parts (such as drive belts & chains, treadmill belts, motor brushes, resistance pads on friction based tension systems, foot plates, etc) • Damage caused to Weight Plates/Bars/Barbells due to negligent or faulty use, improper maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar or weight plates, such as dropping on the ground, hooks, bars, spotter arms, or similar; • Any adaptation or changes to the product which are not in accordance with the user manual supplied with the product; • Damage resulting from: • Incorrect adjustments to treadmill walking belts, drive belts, bike handles, seats, pedals, treadmill desktops, adjustable benches, barbell hooks, adjustable weight systems; • Transportation (excludes transit damage when dispatched from an authorised Active Go seller) • Abuse, misuse, excessive use, failure to follow instructions, improper or abnormal usage; • Alteration, modification, defective installation; • Unauthorised repairs, alterations or modifications from an unauthorised third party. • Any power supply fault in ancillary equipment used with the product; • Pests, mice, cockroaches or other insects; • Entry of foreign matter into the product including liquid, moisture or dirt; and • Salt build-up or rust corrosion. Nothing in this warranty policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

Returns

Change of Mind Returns Active Go is dedicated to bring you 100% customer satisfaction. We offer 30-day Change of Mind returns if you change your mind or are simply unsatisfied with our products.

Active Go will offer you a refund less 15% restocking fee, using your original payment method provided that: • You notify us of your intentions to return within 30 days of purchase • You have clear proof of purchase • The product and packaging is in original condition, unopened and is in re-saleable condition. • You accept that a 15% restocking fee will be charged for the return, which will be deducted from the refund amount and; • Freight paid will not be refundable, and further freight will be charged if we organise the return with our couriers.

Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.