ORDO Sonic Brush Head Pearl Violet | Lavender 8 Pack Bundle

Most orders will be processed in 1 to 2 business days, excluding public holidays. Note that we do not ship on Saturday, Sunday or public holidays.

Shipping will usually take 3-9 business days, depending on location, as rural locations can be difficult to reach. We provide your mobile number to the courier to help with efficient delivery and reduce returned parcels if you are not home. We do not use your mobile for marketing or any other purposes.

Orders are sent via Australia Post.

We have a 30-day return policy for our products, which means you have 30 days after receiving your products to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us on [email protected]. Please note that returns will need to be sent to the following address: 2 Raceway Place, Eastern Creek, NSW 2766

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues -Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.