January 2025
ONLINE ONLY
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BodyAssist Deluxe Gel Pack with Strap and Bag One Size

Product ID: 8004817

1 / 3

$34.95

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This item is sold and delivered by Bodyassist Health and Wellness . Separate delivery charges may apply - delivery calculated at checkout. To learn more about Online Only products, view our Help Centre.

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To be applied over all joints FEATURES & BENEFITS. Strap adheres pack anywhere on the body. Unrestricted, no need to sit still. Leave in the freezer for when you need it. Boil pack in hot water. Use microwave to heat (see instructions). Will not freeze solid. Maximum comfort and convenience. Re-useable.

INDICATIONS Heat Cooling Flexibility Blood Flow Relaxation If uncertain if your particular symptom requires COLD or HEAT, please consult professional medical advice prior to use.

PRODUCT DETAILS Bonus cloth cover bag. Includes functional strap and bag. Pack Size 130 x 250 mm. Contains : Distilled Water, Propylene Glycol, Kathon-CG, Dye. COLD THERAPY. Cold therapy works by reducing blood flow to a particular area. People with sensory disorders that prevent feel sensations should not use cold therapy without care. Cold therapy should not be used if you have poor circulation. HEAT THERAPY Heat therapy works by improving circulation and blood flow over the area where it has been applied. Apply for approximately 15 to 20 minutes of heat therapy.

INSTRUCTIONS FOR USE COLD USE Remove gel pack and insert into a freezer for at least 2 ½ hours prior to use. Ideally we suggest to keep a gel pack in the freezer until you need it. Altenatively you may place the gel pack in a mixture of heavily iced water until suitably cold. Remove from the freezer or iced water. Dry, wrap in a towel or use a cover if provided and apply over the area using RICE guidelines of Rest/Ice/Compression/Elevation after trauma. Gel packs are usually applied to an injured or sore area at least 3 times a day for as long as you have pain, swelling, and inflammation. In the first 72 hours, it is recommended to ice for 10 minutes, once an hour. HOT USE MICROWAVE METHOD Heating times are based on an 800W microwave. Adjust heating times accordingly to suit the power of your microwave. It may take a few goes to get it right. Always heat pack from room temperature - never from frozen. Microwave the gel pack ONLY - never the fabric, cover or strap. Monitor whilst heating - If the pack swells, turn off the microwave immediately and wait for swelling to subside. Place the gel pack flat on the microwave turntable, close the door and heat for 20 seconds on HIGH. Remove the gel pack USING AN OVEN GLOVE OR TOWEL and test the temperature. If the edges are warm and the middle cold, move the gel around inside the pack to distribute the heat. Re-Flatten and return to the microwave for another 10-20 seconds. Always keep an eye on it at all times. Repeat above steps until desired heat is achieved. Once the pack is sufficiently warm, wrap it in a towel or place it in a cover (if available) and lay it over the part of your body that needs the heat.

Please pay close attention to these points. Don’t heat the pack for more than 10-20 seconds at a time. The plastic may melt at the edges if heated too aggressively. Short bursts are best. In the unlikely event that you damage the pack, allow the gel to cool completely before attempting to clean it up. Note the gel is 100% non-toxic. Always handle a HOT pack through a towel, glove or cover and do not apply a HOT pack directly to the skin without protection. When using do not put weight on the pack by sitting on the gel pack.

Shipping

All orders are shipped from Melbourne, Victoria. Minimum delivery time frame is 1-2 days, however will vary depending on location. All orders are subject to courier shipping services, unless labelled as free shipping. All orders will be provided an Australia Post tracking number. For shipping issues, please refer to your tracking number for shipment updates or email us at [email protected].

Returns

Please note, for urgent enquiries such as order cancellation/changes, please send an email to [email protected] along with the email used for your order and invoice number.

Phone calls are strictly for non-urgent enquiries. After leaving your voice message, we usually respond within 2 business days.

We are not required to provide a refund or replacement if you change your mind. This includes: - found cheaper elsewhere - did not like the product after purchase - had no use for the product

However, we have a strict 7 day returns period of all unopened and unused products. Please contact us ASAP if you wish to return/exchange via email ([email protected]) with the following information:

  1. Order Number
  2. Product & description of issue
  3. Photographic evidence of issue Your case will be assessed by our returns team and you will be notified of the next steps.

You may also be provided with a refund or exchange only if an item has a major problem per consumer law definitions.

Please note the following range of products cannot be returned due to strict hygiene laws (this includes all products in skin contact): - Foot health products - Above neck products (facial, dental) - Groin/thigh products - Cushions - Sleeves - Gloves - Braces

Please note that the cost of return shipping is always paid by the customer, unless we are responsible for the cause of the return.

Re-delivery fees after the first failed attempt (incorrect address, receiver unknown, not collected or delivery refused) will be applied when re-sent.

For accepted change of mind returns we will provide a partial refund once the item has returned to us in an acceptable condition. The refund is partial because we incur significant logistical and processing costs to provide our products to you.

Contact information

Phone

03 9419 3177

Email

[email protected]

Hours

9:00 AM to 4:00 PM Monday to Friday, AEST (excl. public holidays)

Bodyassist Health and Wellness is an Australian Company that understands consumers demand innovative and therapeutic products to assist them to stay healthy, well and active. Our products are widely recommended by doctors, physiotherapists, orthopaedic surgeons, pharmacies, physical therapists and sports trainers.