Synxplus Knee Support Sleeve Extra Large

SHIPPING 1. Free shipping is applicable for all SynxBody products.

DISPATCH 1. Products will be dispatched within two (2) working days of processing your order. 2. Same day dispatch will occur for orders received by 11.00am AEST, Monday to Friday, excluding public holidays. 3. All orders are dispatched from our Sydney, Australia warehouse.

DELIVERY TIME 1. You can expect delivery within 2-10 working days, depending on your location in Australia. 2. All delivery timeframes are an estimate only. 3. All deliveries are subject to national delivery delays; third-party delivery provider / courier delays and other circumstances such as weather and traffic delays; which are all beyond SynxBody's control.

IF YOUR PACKAGE IS DELAYED / MISSING 1. We recommend checking the tracking information provided in your shipping confirmation email. 2. If your parcel has not arrived as indicated, please reach out to us via [email protected] and we will investigate with the delivery provider / courier, on your behalf.

All products sold by SynxBody must be free from defects. Requests for repair or refund, need to provide an order confirmation. If you can’t provide an order confirmation, another form of proof of purchase will be required. Refunds are not provided for change of mind.

Faulty Products We will require evidence of your faulty product (ie photo). If the product is assessed to be faulty, we will replace the item, provide a full refund. Refunds will be issued using the same method as the original payment.

Perfect Fit Guarantee

Insoles - 100% Comfort Guarantee When you purchase Synxsole Orthotics or Synxgeli Power Insoles your comfort is guaranteed. If our insoles do not provide you with the level of comfort advertised or expected, please return the goods to your original place of purchase within 30 days for a full refund (conditions apply).

Synxsole Everyday orthotics and Synxgeli Power insoles, must have been worn for a minimum of at least 14 days to provide optimal opportunity for comfort.

Please contact us for request for refund and received prior to 30 days expiry of original receipt date.

Refunds will be processed within 2 weeks of receiving refund request.

Please note, we are unable to honour this guarantee if the conditions are non-compliant, nor if the original receipt or proof of purchase is not supplied.

Compression Sleeves If your compression garment doesn't fit quite right, to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RelaxaPulse Body Massager If you are not 100% happy with the RelaxaPulse Body Massager, please return it to us (postage at your cost), and we will refund the purchase price via the original payment type. The massager has a 12 month warranty.

How to Arrange a Refund Please email our team at [email protected].

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.