Ninja Mama Sitz Bath Soak 300g

Orders are generally shipped out within 24 business hours of being received. Delivery time ranges from 7 – 10 business days depending on the delivery address and which Australian distribution center your order will be shipped from.

Shipping costs are non-refundable! If you receive a refund, the cost of outbound shipping will be deducted from your refund.

Returns / Refunds Policy:

In the unlikely event you receive a faulty or damaged product, please contact customer service within 30 days of delivery and they will be happy to organise you a replacement product or full refund.

We are unable to offer change of mind returns for personal care items but can accept change of mind returns for other products within 30 days if they are returned unopened. Postage to be paid by the buyer.

If a parcel is undeliverable due to an incorrect address, or the customer does not follow up after receiving a 'delivery attempted' card to organise redelivery/pick up from depot resulting in the item being returned to us then the outbound shipping fee will be deducted from the refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and applied to your original method of payment, within 10 business days from approval.

Late or missing refunds:

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.. If you have done all of this and you still have not received your refund yet, please contact us at [email protected]

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.