Velvetine Willow Pleasure Wand 1pc

Free Standard Delivery on all orders.

Orders received by 11am ADST time will be dispatched the same day.

Expect up to 10 business days for delivery in Metro and regional areas Australia wide.

Warranty and Returns Warranty Warranty In the rare event that your Intimate Store product fails to work due to a defect in workmanship or materials, Intimate Store will, at its discretion, replace your product with the same or a similar product according to the 1-year limited warranty offered.

Valid Warranty Claims Warranty claims must be made within 1 year of the date of original purchase (or a longer period where required by law). • The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, change of mind or damage caused by misuse, loss, abuse or negligent handling. • It also does not apply to any unit that has been subject to tampering.

Required Product Information needed for warranty claim • Full Name • Full Address including postcode • Phone Number • Proof of purchase. If you do not have proof of purchase, your product is not covered under this warranty program • Purchase date • Purchase location • Defect description • Product serial number (located on packaging)

Shipping costs for warranty claims • Items returned to Intimate Store for a warranty claim must be shipped with prepaid postage. We will not accept Collect on Delivery (COD) returns. • Shipping costs for warranty claims are non-refundable. • Intimate Store will cover the cost of shipping replacement items to the address provided on the Warranty. • If an item returned to us does not adhere to the warranty criteria, it will be returned to the customer at the customer's cost.

To make a warranty claim • Contact [email protected] with all required Product Information • Combine the items to be returned, along with proof of purchase in a single package and follow the return instructions provided. All items returned must be shipped prepaid as described above. We will inspect the items returned and send an email to confirm how the return will be processed. * If the warranty claim is approved, you will receive a replacement item within 7–10 business days. If you have questions, email us at [email protected] or phone on 0407 183 450 (Monday to Friday).

Return Address Intimate Store Att: Returns Department 1/53 Christian Rd Punchbowl NSW 2196

*If you do not receive an email from us, please check your Junk Mail or Spam folder in case the email has been misdirected.

*Disclaimer Due to the intimate and personal nature of the products, we do not have any kind of satisfaction guarantee.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.