Friendie AIR ZEN 3.0 Silk ANC Sleep Earbuds In Ear Headphones 1Set

Free shipping on all orders within Australia. Dispatched within 1 business day.

Products received damaged in the post must be notified within four (4) business days of delivery.

Incorrect postage addresses: We are not liable for any missing parcels due to customer error. Please understand that sometimes delays in dispatch or fulfilling an order can be outside of our control, and we shall not be held liable for an inability to complete our obligations within a reasonable period of time. Please be assured that we will always do our best to complete your orders as soon as we can. On delivery, if you have provided an address that is incorrect or incomplete, we reserve the right to deduct the delivery fee when issuing a refund.

Refund Policy:

Under the Australian Consumer Law:

(a)Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled (b)to cancel your service contract with us; and (c)to a refund for the unused portion, or to compensation for its reduced value. (d)You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. (e)We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law. (f)The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. (g)If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. (h)Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. (i)If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to are placement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. (j)If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced. (k)For returns, repairs, warranties or to chat with our amazing Friendie team, please contact us on [email protected]. (i)If you have sent a product back to us for a Warranty or Repair within reasonable time limits, and we reasonably determine that the product is not faulty, or the fault is not applicable under Warranty, or the fault has been caused by the customer, we reserve the right to refuse a repair or replacement or refund. If any costs are incurred, such as parcel collection, postage, cost of returns and time taken by technicians and our support staff to inspect and assess the product, we reserve the right to charge you for this. We will always abide by Australian Consumer law and we ask for you to do the same.

Orders:

(a)When you place an order with Friendie, please make sure you follow the instructions. When you make payment, you are entering into a Purchase Contract agreement. (b)Friendie will confirm the order if the agreement is correct, and you will receive this confirmation via the email address you have entered. Please ensure you check that you receive this confirmation, and if it doesn’t appear in your Inbox, please check your junk mail. It is important that you enter your email address and postal address accurately, as we cannot be liable for any missing parcels due to customer error. (c)Friendie may cancel your order at any time before dispatch occurs. We reserve the right to decline the Purchase Contract. (d)If your order is declined and not dispatched, you will be refunded in full. (e)Please understand that sometimes delays in dispatch or fulfilling an order can be outside of our control, and we shall not be held liable for an inability to complete our obligations within a reasonable period of time. Please be assured that we will always do our best to complete your orders as soon as we can. (f)On delivery, if you have provided an address that is incorrect or incomplete, we reserve the right to charge a redelivery fee for each delivery attempt.

Products Damaged During Delivery:

In the event that the product you ordered has been damaged during delivery: (a)Please contact us within 4 days of receiving your product. Email [email protected], and include photos, descriptions, the store you purchased from, purchase date and your invoice number. The more information we have, the easier it is to help you as quickly as possible! (b)Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product. (c)We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 5 days from the date of receiving the product.

Exceptions:

Notwithstanding the other provisions of this Policy, we may refuse to provide are pair, replacement or refund for a product or service purchased by you if: (a)You misused the said product in a way which caused the problem. (b)You knew or were made aware of the problem(s) with the product or service before you purchased it. (c)You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted. (d)Any other exceptions that apply under the Australian Consumer Law. (e) Products must be returned in original unused condition.

Response Time:

We aim to process any requests for repairs, replacements or refunds within 5days of receipt.

How to Return Products:

(a)Please email us at [email protected] (b)Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase. (c)To be eligible for a refund, repair or replacement, you must provide proof of purchase. (d)You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

Shipping Costs for Returns:

(a)In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we can bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you. (b)If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we can reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product. (d)In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy(including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection ofthe Returned Product.

Contact Us:

If you need additional support or have questions, please contact us directly. If you wish to speak to us, please contact us at [email protected]. If you need to undertake a repair or warranty, please reach out to us.