Remology 4D Vibration Massage Cushion with Heat Function Neck Back Shoulder Massager 1pc

Shipping

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Standard Shipping: Metro areas: 2-5 business days, Regional: 2-7 business days, Rural & Remote: 3-10 business days

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

You will receive a Shipment Confirmation email once your order has shipped.

Returns

Change of Mind Returns We have a 30-day return policy for change of mind return, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Buyers are responsible for return postage for change of mind requests.

You can always contact us for any return question at [email protected].

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please choose carefully as most of our products (Mattresses topper, bedding, pillows and sofa covers;) can not be resold once unwrapped, due to health or hygiene reasons.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.