Muffik Large 1 Sensory Playmat Set

Shipping

Shipping policy How do you ship items? We have partnered with multiple domestic and international shipping providers, to ensure your products delivered are on time and delivered with outmost care, with tracking number. We place huge importance in partnering with providers who care about environment and are Carbon Neutral. Where do you ship? We ship "WORLDWIDE". Australia - you can place orders directly via our website. New Zealand - For Sensory playmats, you can order directly via our website. For rest of our products, due to weight and size limitation, we provide shipping quotes based on your requests. Please send us an email at [email protected] with your preferred products, shipping address and any preferences and within 1 business day we will be get back to you with a quote. US and Canada - For Sensory Playmats, you have 2 options. You can place orders either via our Australia website www.tinnitots.com.au or through our US/CANADA website www.tinnitots.com We recommend using our US/CANADA website for orders within these countries as they will be shipped directly from Texas. In case you place order via our Australian website, we may still ship your orders from our Texas warehouse. Orders once placed cannot be cancelled or credited to match the any cost difference between 2 of our websites. For rest of our products, due to weight and size limitation, we provide shipping quotes based on your requests. Please send us an email at [email protected] with your preferred products, shipping address and any preferences and within 1 business day we will be get back to you with a quote. Rest Of The World, due to weight and size limitation, we provide shipping quotes based on your requests. Please send us an email at [email protected] with your preferred products, shipping address and any preferences and within 1 business day we will be get back to you with a quote. We do not deliver to PO Box How long does it take to receive the order? Updated - 14th October 2025 All orders are only shipped on Tuesday and Friday. If you have placed an order on Monday, Wednesday, Thursday or weekends or public holidays, they will be shipped to their next business day as mentioned above. If you place your order on Tuesday and Friday before 11 am AEST, your order will be shipped on same day. If you need an express post or any urgent orders, please send us an email or call us and we will do our best to support your special requests. Special requests may incur some extra charges but we do our best to absorb these costs as far as possible. We follow Victorian Public holiday calendar for order processing. During any promotional periods or preorders, processing time of orders may take a little longer however we will keep you posted at every possible stage. For International Shipping, it may take upto 7 - 24 business days depending on the provider. Can I track my order? All orders will come with a tracking number which will be emailed to you on your provided email, as soon as your order is dispatched. For International Shipping, who is responsible for the Customs Clearance? Its customer's responsibility to understand the customs policy and any applicable duties and taxes for their respective countries. It is solely the customer's responsibility to do any customs clearance required at the destination country.

Returns

Returns Policy At Tinnitots, we want you to shop with confidence. Here's everything you need to know about returns and exchanges. Change of Mind Returns We accept eligible items back for exchange or store credit (issued as a gift voucher) within 30 days of receiving your order, provided all of the following conditions are met: The item is unused and in its original condition All original tags, accessories, and documentation are intact The item is in its original, undamaged packaging in fully re-saleable condition The item was purchased at full price — sale items, discounted items, items purchased with a discount code, preorders, and gift voucher purchases are not eligible. We do not refund the shipping costs. To start a return, email us at [email protected] with your order number and reason for return. We'll confirm eligibility and provide return instructions. Return shipping in Change of Mind return is at the customer's expense. Exchange items must be of equal or greater value to the original item returned. Once we receive your returned item and confirm it meets the above conditions, we will process your exchange or store credit within 2 business days. Important — Climbing Frames, Monkey Bars & Montessori Gyms: Inspect Before Assembly Before assembling any climbing frame, monkey bar set, or Montessori gym, please inspect all components carefully upon delivery. Cosmetic issues — including scratches, dents, or surface marks — must be reported to us with photos before assembly begins. Once a product has been assembled, we are unable to accept claims for cosmetic damage, as the assembly process can introduce marks that cannot be distinguished from pre-existing ones. Missing an instruction manual or incorrect instruction manual does not qualify for any refunds. This condition does not affect your rights under the Australian Consumer Law in relation to genuine product defects or major failures. Faulty, Damaged or Incorrect Items If your item arrives faulty, damaged in transit, or is not as described excludes instruction manual or any related document , we will resolve the issue promptly via repair, replacement, or refund — whichever remedy is appropriate under the Australian Consumer Law. In these cases, return shipping is at our cost. Please contact us as soon as reasonably possible after discovering the issue and include photos where possible. Once we receive your item, we will assess and action the remedy within 2 business days. Order Cancellations Once an order is placed, it enters our fulfilment process immediately and we are unable to cancel it. If you need to discuss your order before dispatch, please contact us as soon as possible and we will do our best to assist. Post-delivery, our standard change-of-mind policy applies. Non-Approved Returns Items returned to us without prior approval will be sent back to the sender original order address at their cost. Your Rights Under Australian Consumer Law Our change-of-mind policy operates alongside — and does not replace — your rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a replacement, repair, or refund if a product: Has a major failure or defect Does not match its description. Instruction manuals are not part of this. No clause in this policy overrides or limits these statutory rights. For more information, visit accc.gov.au.