embi OOC Premium Silk Eco Floss Picks 4Pack

Rates and Delivery Times :

• We offer free shipping Australia wide. • We ship via Australia Post & Sendle. • Standard delivery takes approximately 2-8 business days depending on your location and Australia Post / Sendle.

Fulfilment Process:

• We aim to fulfill all orders within a 24 hour time period. • Once fulfilled, we will send you a notice via email.

Buyer Responsibility:

• The details you provide at point of sale must be accurate as this is where we send the order. • If an error of details has been made, contact us immediately to correct. • You must ensure that your mail box is secure.

General Terms:

• embi ooc accepts orders within Australia only. • Some delays could be experienced with shipment due to Australia Post / Sendle handling times. • To ensure product quality, we ensure all products are sent sealed – fresh, unused and unopened.

For more information, please contact us at [email protected].

First and foremost, if you experience any issues with the product please contact us via email at [email protected].

All of our products have been checked multiple times before packing so we ensure the best quality.

In the case of a faulty item, please follow the following guidelines.

Guidelines for Returns:

• embiooc offers a 7 day window for remorseful returns for defective or faulty items. • If the item/s have been opened and / or used without any faults they cannot be returned for change of mind. • The refund will only be processed if the item/s are returned in their original state including packaging material, manuals and instructions and all accessories – a refund may not be offered if only partial items are returned. • Before returning the item, please email [email protected] within the 7 day period of receiving your order outlining reason for return and we will provide you with return postage details if you qualify for a refund. • Please note the cost of returning the faulty item is the responsibility of the sender. • We will notify you via email when we receive the returned items and when we have processed the refund. • Refunds will be processed within 3 days once we have received the item/s.

Note: Our products come with the consumer guarantees found in the Australian Consumer Law.