Medifit O-Grips

Most destinations in Australia receive deliveries within 2-4 working days. Remote destinations can take up to 7 working days. NB: for orders placed between 21st December and 7th January, please allow additional time. Delivery times notified to the Customer are estimates only and Fitness Systems United Pty Ltd is not responsible for late or non-delivery.

Shipments are only available Australia-wide and with Authority to Leave. Authority to Leave means the Customer gives permission to the Seller for the product to be left at the requested address, whether anybody is available to accept the delivery or not. Please ensure that you provide an address that can accept a delivery during normal business hours. Currently, we do not ship internationally.

If the Customer requests the Seller to postpone delivery of the Product beyond the delivery date or dates specified in the order, the Seller may agree to do so if the Customer pays an additional fee for such postponement and for storage charges. All Medifit Products are supplied on a delivery-only basis.

Please check all your order details carefully before processing your order. Medifit will not take responsibility for any lost or stolen products that are addressed incorrectly due to misinformation given on the order form, or where the Customer is not available to accept the delivery.

RETURNS AND CANCELLATIONS:

• If for any reason, you believe the product is faulty/defective in any way, you may request an exchange of opened product. Medifit will exchange a faulty/defective product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, other abuse or misuse caused by the Customer or a third party, or by fair wear and tear.

• If you need to cancel/change your order, please contact us immediately at [email protected] we may be able to cancel/change your order if it has not yet been shipped.

• To make a claim, you must obtain a return authorization number by email. Your email must be sent within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number, and product, along with the reason you believe the product is faulty to [email protected]. This will enable us to allocate you a return authorization number & inform you where to send the product believed to be faulty.

• If it is found that the product is NOT faulty, you will be charged the postage and/or handling fees. If it is found that the product is faulty, the product will be replaced and postage and/or handling will be paid for by Medifit.

• Cancellations: We are unable to offer a refund or exchange for change of mind purchases so please ensure you select your product(s) carefully. Please contact us immediately at [email protected] if you need to change/cancel your order. We may be able to cancel/change your order if it has not yet been shipped.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.