Sick? Stay home and speak to a doctor in minutes.

With Instant Consult you can see an Australian registered doctor, through video call, from anywhere.

Instant Consult is open 7 days a week, 6am to midnight (AEST) and no bookings required.

Download the app and use Instant Consult when you need a prescription or to speak to a doctor now!

Use Instant Consult when you need a prescription or to speak to a doctor for medical advice.

Download on the App Store Get it on Google Play
  • See an Australian Registered Doctor in 15 minutes*
  • Receive your eScript instantly via SMS or email
  • Available 365 days a year
  • No extra charge for out of hours appointments

How it Works

  1. Download the Instant Consult App and register your details
  2. Request a consult and speak to a doctor within 15 minutes*
  3. eScript ^ will be sent to your phone immediately post-consult
  4. Order your medicine online or visit your nearest Chemist Warehouse pharmacy. ^^
* expected average wait is less than 15 minutes
^ If deemed clinically appropriate
^^You have the choice to fill your script at any pharmacy
Chemist Warehouse has a financial interest in Instant Consult

Our Doctors

All our online Doctors are fully qualified and are registered with the Australian Health Practitioner Regulation Agency (AHPRA), as required by the Medical Board of Australia.

Instant Consult practises to the standards developed by the Royal Australian College of General Practitioners (RACGP) and the Australian College of Rural & Remote Medicine (ACRRM) for medical services.

Frequently Asked Questions

Here you will find some frequently asked questions about Instant Consult.

What is Instant Consult?

Instant Consult provides you with the ability to have a health consultation with an Australian registered, fully qualified and experienced Doctor via video call, anywhere in Australia.

They provide a platform for affordable consultations from the comfort of your home or wherever you are. No need to book an appointment - simply “Request a Consult” and the first available Doctor will connect with you instantly, usually in less than 15 minutes. If you would prefer, you can also book an appointment time for the Doctor to call you back at no extra charge.

Doctors are available to answer your questions 7 days a week 6am-midnight (AEST)

Consultation costs are extremely competitive and do not increase outside normal office hours or on weekends or public holidays.

What can I use Instant Consult for?

Instant Consult doctors can provide prescriptions (including Repeats), specialist referrals, medical certificates and pathology and radiology requests. You can also speak to their doctors for just about any general medical issue, including cold and flu, sore throat, sexual health, diarrhoea, vomiting and more. Suitable medical consultations can be effectively managed online via video call. Using Instant Consult takes pressure off medical practices as well as hospital emergency departments, letting their local doctors and nurses focus on physical examination and genuine emergency care.

Should I use Instant Consult in cases of emergency?

No, if you need emergency medical attention in Australia please dial 000.

Examples of medical emergencies include: chest pain, head or spinal injuries, severe bleeding, loss of movement, breathing difficulties and reduced level of consciousness.

If the information above doesn't answer your query or concern, please feel free to view all Frequently Asked Questions on the Instant Consult website or contact the Instant Consult support team on [email protected].

Speak to a Doctor Today

Instant Consult makes it easy to get access to fully qualified online doctors in Australia at your convenience - no matter where you are in Australia. Our doctors are all Australian Registered Doctors, so you know you are in safe, competent hands.

Download on the App Store Get it on Google Play