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Home /Scam Alert

Scam Alert Centre

Chemist Warehouse is aware that certain scams are being sent to our valued customers. This page is dedicated to listing existing scams.

If you believe you have received a scam SMS, email or other form of communication and are unsure of what to do next, please contact our Customer Service Support Centre who is here to help you.

Existing scams

The following are examples of recent scams that are currently circulating. To learn more about a scam, click on the link to learn more.

If you believe have received a scam and cannot find it listed on this page, please contact our Customer Service Support Centre here

Title
Type
'We are looking for...'
Mobile SMS
'Hi sweety, ChemistW is looking...'
Mobile SMS
'Congrats [name]! Your free Chemist Wareh...'
Mobile SMS
'Dear [Name], We have just published this week...'
Email
DO'S AND DON'TS

I received a Mobile SMS from Chemist Warehouse, is this a scam?

If you have opted to receive Chemist Warehouse SMS notifications for order updates, promotional offers and seasonal sales - you will periodically receive SMS notifications from us. If you believe you received a scam text message, or it has been identified as a scam above, please follow the instructions below;

SMS: DO'S

  • If an unsanctioned transaction has been debited from your account, contact your bank or payment provider to notify them immediately.
  • If you don't see a reference to the suspicious Mobile SMS you have received above, you can report it here and a customer service agent will assist your enquiry in a timely manner.
  • Delete the Mobile SMS after the prior steps have been taken. In some instances, a payment claim may require evidence.

SMS: DON'TS

  • Don't open any links.
  • Don't give out your personal information or bank details.

I received a suspicious email from Chemist Warehouse, is this a scam?

If you have opted to receive Chemist Warehouse newsletters, promotions or marketing - you will periodically receive emails from us. You will also receive transaction notifications when you shop online. If you believe you received a scam email, or if it has been identified as scam above, please follow the instructions below;

EMAIL: DO'S

  • If an unsanctioned transaction has been debited from your account, contact your bank or payment provider to notify them immediately.
  • If you don't see a reference to the suspicious Mobile SMS you have received above, you can report it here and a customer service agent will assist your enquiry in a timely manner.
  • Delete the email after the prior steps have been taken. In some instances, a payment claim may require evidence.

EMAIL: DON'TS

  • Don't forward or reply to the email.
  • Don't open any links or attachments.
  • Don't give out any personal information or bank details.