Mister Jones Bovine Collagen Natural Berry 3Pack

HOW LONG DOES DISPATCH TAKE? All orders placed before 9am AEST Monday-Friday will be packed and shipped on the same day. Orders placed after this will be processed and shipped the next business day.

WHAT ARE THE SHIPPING COSTS? We offer free standard shipping on all orders.

WHERE DO YOU DISPATCH FROM? All orders are dispatched from our Melbourne warehouse.

CAN I PICK UP MY ORDER? Unfortunately not at this time.

WHEN CAN I EXPECT MY ORDER? Mister Jones Health ships to you using Australia Post. Depending on where you live your order should reach you within 3 – 10 business days.

I PURCHASED MULTIPLE ITEMS WILL THEY BE SHIPPED TOGETHER? If all the items you ordered are showing as in stock on the website then they will ship together as one parcel.

DO YOU SHIP TO PO BOXES & PARCEL LOCKERS? Yes, we do.

All postage and handling prices are listed in AUD unless stated otherwise. Estimated delivery time frames are based on Metro areas. For more detailed delivery time information, view the Australia Posts website. The actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the relevant time.

WHAT ABOUT REFUNDS AND RETURNS? Mister Jones Health does not refund for change of mind, we will replace any products that arrive damaged.

Money Back Guarantee + Results Promise If you’re not satisfied that the relevant product has provided any of the results indicated on the label, we’ll provide you with one 30-minute consultation with one of our Naturopaths, determine the issue, and then issue a refund. If you are unsatisfied, please review our Money Back Guarantee + Results Promise.

Change of mind We do not provide refunds where you have changed your mind about a purchase.

Damaged in transit or faults If you are concerned that your product was damaged in transit, or faulty, please contact us and send a photo of the product/s and the outer packaging (to: [email protected]) within 30 days so we can provide assistance and issue a replacement where applicable.

Please email your request to return your product to [email protected] along with your full name, email address, order number, and mobile number. We must receive returned product(s) within 30 days of your order together with a copy of your sales invoice / order confirmation before we are able to consider a refund.

Due to safety regulations, we cannot accept any returns for open packages – this includes customers who are not satisfied with their purchase. Once an item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount. Please note, you are responsible for the return shipping costs.

Return costs Where returns are applicable, it is your responsibility to meet the costs of returning the goods to us, and to take care that they are not damaged while in your care or in transit. We strongly recommend that an insured or registered postal service is used for returns as we are not responsible for items lost or damaged in transit.

Please ensure that any returns have been approved by the customer care team prior to sending. Without approval, it may result in your return not being processed. Make sure the product is safely packaged to avoid damage in the post. Use a trackable and insured postal service. Please mark “Returned Items”; clearly on the outer packaging of your parcel. Return your products to the address indicated by our customer care team. Then send a follow up email to our customer care team ([email protected]) with your tracking information.

Other returns Nothing in these terms purports to modify or exclude the statutory guarantees and other legal rights under the Australian consumer law and other laws. Any and all other warranties or conditions which are not guaranteed by the Australian consumer law or the competition and consumer regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.