Grin 100% Recycled Toothbrush 4Pack Summer Beach (Soft) Bundle

Free Shipping on orders AU$29+ otherwise AU$3.00. Carrier: Aus Post. 3-21 BUSINESS DAYS*

*Please allow an additional 2 days for rural addresses and holiday periods.

Delivery address -Please ensure your delivery address entered at checkout on our website is the correct address. Grin is not responsible for orders that have not been received due to incorrect delivery details. Please ensure the delivery address is safe for your order to be left or provide an address where someone will be present to receive your order.

Please contact Aus Post or directly to get information about your order once it has been dispatched; only contact Grin Customer Experience by emailing [email protected] if Aus Post has deemed your order lost or if you have received faulty or damaged products.

Processing time -Orders are shipped from our Melbourne warehouse. We aim to fulfil and dispatch orders within two business days, excluding unforeseen delays or during busy periods. Please note that estimated shipping times do not include our processing time. We cannot guarantee that you will receive your package within the expected timeframe, as estimated shipping times are used as a guide only. Grin can also not be held responsible for any delays or missing, lost or stolen packages sent by courier providers.

At Grin, we prioritise providing top-quality oral care products to our valued customers. However, we understand that issues such as damage, spoilage, and the need for returns may occur. Here's our policy regarding these matters:

Damage Goods Policy: If you receive damaged items during shipping, please notify our customer service team within 48 hours of delivery and attach photos showing the damage. We will promptly arrange for either a full refund or replacement of the damaged products to ensure your satisfaction with our offerings.

Spoilage: We guarantee that all products we sell have adequate expiration dates. Should you receive expired items, please contact our customer service team immediately. We will facilitate the return process and ensure you receive either a full refund or replacement for the expired products.

Return and refund Policy: If you are unsatisfied with any of our products, you have the option to return them within seven days of purchase. Returned items must be unopened, unused, and in their original packaging. The customer is responsible for covering the return shipping costs.

For any other items to be eligible for a refund, you must return the item you purchased to us within 15 calendar days of the purchase. Returned items must be unopened, unused, and in their original packaging. The customer is responsible for covering the return shipping costs.

If our products arrive damaged, rotten, or contaminated in any way, please contact us right away and attach photos showing the damage. We will be happy to send a free replacement regardless of its expiration date.

If anything is unclear or you have more questions, contact our customer support team.

Please note that we cannot accept returns of opened or used items unless they are found to be defective. We recommend a thorough inspection of products upon receipt to ensure satisfaction. Any disputes arising from this policy will be resolved in accordance with the laws of Australia.

If you need any assistance, report damage or spoilage, or request a return, please contact our dedicated customer service team at [email protected]. We appreciate your trust in Grin and strive to ensure your complete satisfaction with our products and services.