Prolox Advanced Barrier Cream 200g

We endeavour to ship your order as soon as possible. Your order should arrive in 3-10 business days.

Shipping on orders of $50 or more is free and will be shipped via Standard Post. Please do take into consideration that any discount applied to your order at checkout will affect your basket total. For orders less than $50, there is a flat rate of $5.95 delivery.

If you need further support, please contact [email protected] with your order number.

Orders can be tracked via Australia Post using the tracking number received via your Order Despatch email. If you have not received your tracking number, please check your email spam folder.

If you need any further support, please contact [email protected] with your order number.

We want you to love your new health and beauty product/s as much as we do. If you do not, that is ok – free returns are available within Australia for online orders only, and you have up to 45 days from the date of purchase to return your product, subject to the below: • If you have not used the product, we will refund you in full using the same method of payment as your initial purchase. • And we cannot refund gift vouchers or promotional items. • If you are not happy with your order, please tell us – we will always try to help you if we can.

Free returns are available within Australia for online orders only. Please contact us, providing your order number and the details of the product you would like to return, and our Customer Service team will provide you with a link to our Australia Post Returns Portal. Then, simply follow the below steps to lodge your free return: • Enter your return details. Your order number can be found on your order confirmation email. • Review and confirm your details to create your prepaid return label. • Print your return label and securely attach the label to the top face of the parcel, ensuring the tape does not cover any part of the barcode. You may print your label at most Post Offices. • Post your parcel at any Post Office and you will be issued with a lodgement receipt and tracking number. Alternatively, post your parcel in a red street posting box or in-store drop box.

Generally, our refunds take 3 business days to process from receipt of the returned order. Please allow 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund, this will affect the processing timeframe.

If your order arrives incorrect or damaged, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.