EZZ Hair Protector 60Capsules

To return your product, please contact support E-mail: [email protected].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund policy on EZZ brand products:

Thank you for purchasing EZZ products.

Please read the following details carefully:

Change of mind Unfortunately due to nature of the product, we cannot accept change of your mind returns. Please choose carefully and ensure that any product you select is the right one for you, based on the advice received from your healthcare provider or general practitioner.

Other returns We will accept returns and provide you with an exchange or refund (as applicable) where the product is:

• Is faulty or the quality Is not acceptable
• does not match the description provided on the Marketplace product page
• Expired or unsafe.

Where an item is eligible for a refund of this kind, we will refund the price of the item as well as any associated shipping costs to your original payment method.

Please Note, when returning a product, it must: - Include a reference to the order number. - Be in its original packaging with all boxes, bags and tags; - Include all accessories, manuals, certificates and warranty cards; - Include any free gifts or samples that came with it; - Not be worn, used, opened, or expired; and - Be in a resalable condition.

Problem with your product? If your product is faulty, or damaged, please contact our Customer Experience Team at [email protected]. So we can assess, investigate and resolve this issue for you.

Please provide our Customer Experience Team with the following information:
1. Your order number. 2. The name of the affected item(s) ; 3. A photo of the faulty product and description of the problem; if applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.

Refunds (if applicable) Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 14 business days.

Failed Delivery Attempts (if applicable) If our delivery partner is unable to successfully deliver your order and the order is returned to us, you must contact us at [email protected] to organize another delivery. Any associated shipping fees will be at the expense of the Customer. We are not liable for the delivery of goods and the original shipping fee will not be refunded.

Refund policy on Thera Lady brand products:

Change of mind returns: If you have changed your mind about your order, we are happy to offer you a change-of-mind return policy for 30 days from the date of delivery. Consumers need to bear the shipping costs incurred when returning items. The delivery shipping fees will not be refunded as part of a change of mind return.

Please Note, when returning a product, it must: - Include a reference to the order number. - Be in its original packaging with all boxes, bags and tags intact; - Include all accessories, manuals, certificates and warranty cards; - Include any free gifts or samples that came with it; - Not be worn, used, opened, or expired; and - Be in a resalable condition.

Change of mind returns must be made a request to our Customer Experience Team at [email protected]. EZZ recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.

SALE AND CLEARANCE ITEMS For items that are on sale or are on clearance, no change of mind returns are allowed.

Other returns We will accept returns and provide you with a refund or exchange where the product is: - Is faulty or is not of acceptable quality, or - does not match the description provided on the Marketplace product page - Not match your order, expired or unsafe.

Where an item is eligible for a refund of this kind, we will refund the price of the item as well as any associated shipping costs to your original payment method.

Problem with your product? If your product is faulty, damaged, please contact our Customer Experience Team at [email protected]. So we can assess, investigate and resolve this issue for you. Please provide our Customer Experience Team with the following information:
1. Your order number. 2. The name of the affected item(s) ; 3. a photo of the faulty product and description of the problem; if applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue. Refunds (if applicable) Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 14 business days.

Failed Delivery Attempts (if applicable) If our delivery partner is unable to successfully deliver your order and the order is returned to us, you must contact us at [email protected] to organize another delivery. Any associated shipping fees will be at the expense of the Customer. We are not liable for the delivery of goods and the original shipping fee will not be refunded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.