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Prescription Home Delivery

Click & Collect Delivery

Need your Medicines?

Contactless home delivery is now available from your local Chemist Warehouse! Including FREE medicine home delivery for eligible customers*

Here's how your local Chemist Warehouse can help you stay healthy and stay at home!

Get Your Script To Us

Leave your prescription with us or

Ask your doctor to send us an image of your script via email or fax or

Pharmacists can give you some regular medicines without a script^.

Get Your Medicines To You

When your local Chemist Warehouse has your script;

Step 1. Call the pharmacy that has your script.

Step 2. Arrange your medicine order and delivery.

Step 3. Pay for your medicines and delivery fee (if applicable) over the phone.

Due to current high demands for this service, phone delays may occur.
Our staff appreciate your patience and look forward to assisting you.

Zero Contact Delivery

What to expect when your delivery driver arrives with your order.
The health and safety of our customers and drivers is our priority, which is why we have a ‘zero contact’ delivery process.

Note: You must be home to receive your prescription delivery.
Prescription orders cannot be left unattended.

The driver will place your order on a safe surface in front of your door.
The driver will then ring your doorbell.
The driver will then move back to a safe distance (1.5m ‐ 2m away) and confirm your full name.

Find Your Store Contact Details

Search our Store Locator to find your Chemist Warehouse store contact details.

Store locator

Frequently Asked Questions

See our FAQ section for more information below.

Medicine delivery requires your local Chemist Warehouse pharmacy to have a copy of your prescription. The easiest way is to leave your prescriptions on file at the Pharmacy. Alternatively, your doctor can email or fax an image of your prescription to the Pharmacy or the Pharmacist may be able to give you some regular medications without needing a script from your doctor. Contact your local Chemist Warehouse for more details.

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.

Alternatively, if your doctor emails the prescription to [email protected] , you can order on-line through chemistwarehouse.com.au for delivery via Australia Post.

The easiest way to have a prescription filled is to leave your prescriptions with your local Chemist Warehouse pharmacy when you are in the pharmacy. Then, when you are running low on medications simply telephone the pharmacy or use the Chemist Warehouse App to order your next prescription. We can then organise payment and delivery over the telephone.

If your prescriptions are not on file at your local Chemist Warehouse pharmacy, your doctor can email or fax a copy of your prescription to the pharmacy for supply and delivery to you. Any repeat prescriptions will be left at the pharmacy.

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.

Your Doctor can send through an image of your prescription to your nearest Chemist Warehouse pharmacy via email or fax. Under the temporary COVID-19 Government regulation, the pharmacist can dispense your medication from this image.

Regulations in place mean we can only accept an image of the prescription when it is sent from the prescriber (doctor) directly to the pharmacy, and not from the customer.

You will then need to telephone the pharmacy to request the prescription be filled, provide payment details with a valid credit card, and organise pick up or delivery.

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.

Your Doctor can send through an image of your prescription to your nearest Chemist Warehouse pharmacy via email or fax. Under the temporary COVID-19 Government regulation, the pharmacist can dispense your medication from this image.

Regulations in place mean we can only accept an image of the prescription when it is sent from the prescriber (doctor) directly to the pharmacy, and not from the customer.

You will then need to telephone the pharmacy to request the prescription be filled, provide payment details with a valid credit card, and organise pick up or delivery.

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.

The Australian Government has approved a number of temporary changes to ensure that you can continue to access the medicines you need during the COVID-19 pandemic.

If you take a medication regularly and are unable to see a doctor to obtain a prescription, your pharmacist may be able to provide you with a once off supply of your medication. Certain conditions need to be met in order for the pharmacist to provide you with prescription medication without a prescription, and the types of medication a pharmacist can provide varies between States and Territories. Please contact your regular pharmacist to find out if they are able to assist. If your pharmacist is unable to provide you with your medicines without a prescription, they will advise what other options are available to you.

You can get medicines delivered to your home at the same time as your Click & Collect delivery. You will need to telephone your local Chemist Warehouse pharmacy to organise delivery of your prescription medicine.

Please inform our friendly staff when ordering your medication that you have also placed an order through Click & Collect and we will deliver both parcels at the same time.

Chemist Warehouse is proud to offer FREE delivery of medicines to those most in need or those in home isolation. Please see FAQ “Who qualifies for FREE home medicine delivery” for full eligibility criteria.

We offer FREE delivery via Chemist Warehouse Online for all orders over $50 or all orders containing at least one PBS/RPBS subsidised medication.

For other deliveries from your local Chemist Warehouse pharmacy, charges may apply. Please contact your local Chemist Warehouse to find out more.

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.

To reduce potential exposure to COVID-19, vulnerable people and people in self isolation will be able to order their PBS and RPBS prescriptions and have their medicines home delivered for free.

The Australian Government criteria for vulnerable people or people in self-isolation are:

  • People isolating at home on the advice of a medical practitioner, in accordance with home isolation guidelines issued by the Australian Health Protection Principle Committee for confirmed COVID-19 cases, OR
  • People who meet the current national triage protocol for suspected COVID-19 infection after consultation with either the national COVID-19 hotline, state COVID-19 hotlines, a registered nursing practitioner or COVID-19 trained health clinic triage staff, OR
  • People who are aged over 70 years, OR
  • People who are an Aboriginal and Torres Strait Islander person aged over 50 years, OR
  • People who have a chronic health condition or are immunocompromised; Or
  • People who are a parent of a new baby or are pregnant.

To be eligible for free home delivery once per month eligible customers will need to

  • Hold a valid Medicare or Department of Veterans’ Affairs (DVA) Card AND
  • Order at least one PBS or RPBS medicine requiring a prescription, AND
  • Have not received a Government funded delivery in the same calendar month from any pharmacy.

More details can be found at https://www.health.gov.au/sites/default/files/documents/2020/03/covid-19-national-health-plan-primary-care-home-medicines-services-to-support-the-response-to-covid-19.pdf

If you do not qualify for a Government funded delivery, please contact your local Chemist Warehouse pharmacy for other delivery options

Alternatively, Chemist Warehouse Online has FREE delivery for all orders over $50 or any on-line order containing one PBS/RPBS item.

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.

All our drivers practice hand hygiene, cough etiquette and social distancing procedures. Any driver that is unwell will not be permitted to deliver.

Your driver will place your items in a safe place, ring the doorbell or knock and then stand 1.5 metres back from the door for you to collect your delivery. Please note, we are unable to leave prescription items unattended, someone will need to be home to collect this delivery otherwise your delivery will be returned to the pharmacy and may incur extra charges. There will be no signing of prescriptions or for deliveries during the COVID-19 pandemic.

The Chemist Warehouse App allows you to order your prescription refill with ease when we have your scripts on file at the pharmacy. It also has a handy refill notification function to let you know when you require a refill and a dosage reminder function. Click & Collect shopping is easy with the App allowing shopping by category or simply scanning the product barcode with the App camera. Choose Click & Collect delivery at checkout or come into store for quick collection.

To limit the potential spread of COVID-19, at the moment we are not offering refunds or exchanges due to change of mind. If there is a fault with the products or medicines you have received, please call your local Chemist Warehouse pharmacy or call 1300 734 876.

The easiest way to have a repeat prescription filled is to leave your prescriptions with your local Chemist Warehouse pharmacy. When you are running low on medications simply telephone the store or use the Chemist Warehouse App to order your next prescription to be filled. We can then organise payment and delivery over the telephone.

If your prescriptions are not on file in your local Chemist Warehouse pharmacy, your doctor can email or fax a copy to the pharmacy for local same day delivery.

Our pharmacists are always available to answer your questions. Please contact the Chemist Warehouse pharmacy that dispensed your prescription and the pharmacist can answer your queries. Alternatively, if you have ordered your medicines via Chemist Warehouse Online, call 1300 367 283 and select option 2 to speak to a pharmacist.

Chemist Warehouse does not accept credit card details via email or fax for security reasons. Please telephone the store to pay over the phone using a valid credit card. Alternatively, you can pay securely on-line by shopping at chemistwarehouse.com.au

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.

There is no minimum charge for home delivery. For FREE delivery of medicines please see full eligibility criteria in FAQ “Who qualifies for FREE home delivery

Alternatively, delivery is FREE via Chemist Warehouse Online store for all orders over $50 or all any order containing at least one PBS/RPBS subsidised medication.

For other deliveries from your local Chemist Warehouse pharmacy charges may apply. Please contact your local Chemist Warehouse pharmacy to find out more.

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.

Delivery of medicines requiring refrigeration can only be organised from your local Chemist Warehouse pharmacy. We cannot deliver items that need refrigeration through Chemist Warehouse Online. Please contact your local store for details.

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.

All our deliveries and Click & Collect orders are packed in sealed paper bags. The contents of each delivery cannot be seen by the driver or anyone else.

To find your local Chemist Warehouse pharmacy use our online store locator https://www.chemistwarehouse.com.au/aboutus/store-locator or call 1300 734 876.