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Dear Valued Customers,

We are now several months into the COVID-19 pandemic and are settling into the ‘new normal’. I am proud of how Australia has adapted to a new way of living and interacting to ensure we keep ourselves and our community safe. And it is working.

True to our promise, Chemist Warehouse has been there and will continue to be there to provide all your medicine, healthcare and wellness needs. We have taken all necessary measures to ensure our pharmacies are safe for our staff, customers and the community. This will remain our highest priority. We have enhanced our business to give you more options for accessing medicines and shopping from our wide range of products, and will continue to do so.

Home Delivery Service

Chemist Warehouse can help you stay home and stay healthy during the COVID-19 pandemic with our zero-contact home delivery service. For your prescription medicines call your closest Chemist Warehouse for information and to see if you are eligible for free home delivery (conditions apply). Alternatively, place a Click & Collect order at your closest Chemist Warehouse and then call the pharmacy to request the delivery option. Delivery fees may vary depending on the time and location.

High Demand Products In Stock

We are pleased to report that we have secured and have available significant quantities of high demand products both on-line and in-store. This includes hand sanitiser, masks, touch-less thermometers, children’s paracetamol, toilet paper and many more products. Purchase limits may still apply.

In-Pharmacy Services

Our pharmacies have increased their cleaning and hygiene program to keep staff and customers safe.

All staff are adhering to hand and personal hygiene standards. We have implemented temperature checks for staff, increased use of hand sanitiser, installed perspex screens at counters and made personal protective equipment available for staff to use when necessary.

We have implemented protocols for managing patients with respiratory symptoms, enhanced pre-screening of COVID-19 symptoms for immunisation services, facilitated low touch options for customers, increased cleaning of high traffic areas and have sanitiser available for customers to use.

We are also limiting the number of people in our pharmacies and have added signs and markers to help you follow social distancing guidelines.

We ask if you are unwell with a cough, shortness of breath, fever or sore throat to get someone else to collect your items from our pharmacies or use our low touch options, including Chemist Warehouse Online, Click & Collect or our Home Delivery Service.

Lastly, take care, stay safe and remember … Chemist Warehouse is here for you and will continue to meet your medicine, healthcare and wellness needs.

 

Thank-you,