Terms and Conditions
TERMS OF USE

Thank you for visiting the ChemistWarehouse.com.au Web site (the "Site"). ChemistWarehouse.com.au is a leading online pharmacy: a retail store and information site for pharmaceutical products and online orders are picked packed and fulfilled by ChemistWarehouse.com.au affiliate company Epharmacy Group Pty Ltd ACN 110 869 059 (44 Raglan Street Preston VIC 3107). The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the ChemistWarehouse.com.au online store offers an easy and convenient method of ordering pharmaceutical products online, along with a wealth of health-related information.

ChemistWarehouse.com.au want each visitor to the Site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

INFORMATION DISCLAIMER

All information supplied has NO WARRANTY whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease.­ No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever.­You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.

COPYRIGHT AND TRADEMARK NOTICE

This site is owned and operated by ChemistWarehouse.com.au. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2000, ALL RIGHTS RESERVED. All audio and video clips are the sole property of ChemistWarehouse.com.au or their respective content providers. All software used on the site is the sole property of ChemistWarehouse.com.au or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future.You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without ChemistWarehouse.com.au's prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

DISCLAIMER & LIMITATION OF LIABILITY FOR PRODUCTS SOLD

EXCEPT AS EXPRESSLY STATED HEREIN, ChemistWarehouse.com.au MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE SITE. EXCEPT AS EXPRESSLY STATED HEREIN, ChemistWarehouse.com.au EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXCEPT FOR THE 'CONSUMER GUARANTEES' OUTLINED IN THE AUSTRALIAN CONSUMER LAW (FOUND AT:WWW.ACCC.GOV.AU). YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO ChemistWarehouse.com.au ARISING FROM ANY PRODUCT SOLD ON THE SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL ChemistWarehouse.com.au, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.

DISCLAIMER FOR USE OF SITE

YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK. IN NO EVENT WILL ChemistWarehouse.com.au, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES, THIRD-PARTY CONTENT PROVIDERS OR THE LIKE WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. IN ADDITION ChemistWarehouse.com.au, DO NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR USE OF THE INFORMATION, CONTENT, SERVICE, OR PRODUCTS PROVIDED THROUGH THE SITE.

FURTHER, ChemistWarehouse.com.au EXPLICITLY DISCLAIMS ANY RESPONSIBILITY FOR THE ACCURACY, CONTENT, OR AVAILABILITY OF INFORMATION FOUND ON SITES THAT LINK TO OR FROM THE SITE FROM THIRD PARTIES. WE CANNOT BE HELD RESPONSIBLE FOR THE ACCURACY, COPYRIGHT COMPLIANCE, LEGALITY, OR DECENCY OF MATERIAL CONTAINED IN THIRD-PARTY SITES, AND YOU HEREBY IRREVOCABLY WAIVE ANY CLAIM AGAINST US WITH RESPECT TO SUCH SITES.

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR REGISTRATION INFORMATION, TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; (v) NEGLIGENT OR WILFUL ACTS OF ChemistWarehouse.com.au, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES OR (vi) ANY OTHER MATTER RELATING TO THE SITE.

You agree to indemnify and hold ChemistWarehouse.com.au, and our directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

YOUR ACCOUNT OBLIGATIONS

In consideration of your use of the Site, you agree to:

  1. provide true, accurate, current and complete information about yourself as prompted by the registration form (the "Registration Information") and
  2. maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. ChemistWarehouse.com.au consider this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

PAYMENT METHODS

Credit Cards: We accept all major credit cards including Visa and MasterCard. There is no surcharge for Visa or Mastercard transactions with ChemistWarehouse.com.au. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point (except in the case of recurring orders, where you credit card details will be stored by our third party service provider. For more information, see information under the heading ‘Recurring Deliveries’). In the event that we cannot fulfil your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

BPay :
ChemistWarehouse.com.au accepts BPay. Orders are processed upon receipt of money from BPay. If BPay payment is made before 4pm (Qld time) this will come through next business day, however payments made after 4pm (Qld time) will not come through for 2 business days. If a payment is made after 4pm (Qld time) Friday, this payment will not come through until the next Tuesday. If ordering urgent medication or other products, please allow enough time for processing of BPay. Payment via Credit Card is processed immediately. All refunds due to stock shortages or changes in orders will be done by Cheque posted to the address on the order as there is no refund option currently available via BPay.

Gift Card Terms of Use:
KEY TERMS AND CONDITIONS FOR USE: Gift cards are to be treated as cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. Gift cards are: Redeemable for merchandise or services at all Chemist Warehouse stores; not redeemable for cash and can not be used for payment of credit or retail accounts.
Gift Card balance must be redeemed before expiry date shown on card. As of May 2018 gift card balance has an expiry of 36 months, cards showing 12 months expiry dating back to May 2015 is redeemable for use.
It is up to you to use the full value before expiry date, cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. If purchase exceeds available card balance, you must make up difference with other payment method. You are liable for all transactions on your card except to the extent to which there has been fraud or negligence by us or any of our employees. Check available card balance by calling 1300 367 283. We reserve the right to change any terms. We reserve the right to chance any terms contained in these Terms of use at any time. Call 1300 367 283 if you have any reason to believe an error has occurred in relation to this card.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ChemistWarehouse.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. ChemistWarehouse.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

YOUR CONDUCT

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

OUR RIGHTS

ChemistWarehouse.com.au may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

ChemistWarehouse.com.au may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, ChemistWarehouse.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ChemistWarehouse.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled ChemistWarehouse.com.au shall immediately issue a credit to your credit card account in the amount of the incorrect price.

APPLICABLE LAW

As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of Queensland and you agree to submit to having the matter dealt with in a court in Brisbane in the state of Queensland, Australia or another Australian jurisdiction.

TERMINATION

These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

GENERAL INFORMATION

ChemistWarehouse.com.au may (at its absolute discretion) allow customers, for orders shipped within Australia only, to order products on an ongoing/recurring basis, by selecting the purchase quantity and order frequency in which they would like the product(s) to be delivered to them. Customers must create an Account to take advantage of this service. Products will be sold to the customer at the fixed price paid by the customer at the time of the first order. Customers may cancel or pause a recurring order (in whole or in part) at any time, up to the shipment date. To cancel, suspend or pause a recurring order log into your Account at [insert a hyperlink here to take them to the login page] Payment for recurring order can be made by credit card or PayPal and you can set or adjust the payment method at any time prior to the shipment date by logging into your Account. If the customer’s credit card or PayPal account has been charged for a purchase which is part of a recurring order, but the purchase has not yet been dispatched, ChemistWarehouse.com.au shall immediately issue a credit to the customer’s credit card or PayPal account in the amount of the cancelled order charged to your credit card or PayPal account. ChemistWarehouse.com.au cannot guarantee that products selected for recurring orders will be available for supply, including at the frequency selected by the customer. In the event that ChemistWarehouse.com.au does not have sufficient stock to fill an order, the customer will be notified and given the option to either choose to wait for the product to be restocked, cancel that particular occurrence of the supply of the product, or cancel the recurring order. Where a product is discontinued the customer will be given the option to select a suitable replacement product or cancel the order. Shipping costs for recurring product deliveries will be determined in the same manner as for individual product deliveries. ChemistWarehouse.com.au reserves the right to cancel or skip a recurring order at any time and notify you via email. This recurring order option is not available for International customers requiring delivery outside of Australia and is not available with the Click and Collect service.

ChemistWarehouse.com.au uses the Adyen payment gateway to process credit card payments on an ongoing basis required for it to provide the recurring delivery service. To take advantage of the recurring deliveries service, customers must allow Adyen to store their credit card details. Adyen will collect, store and use your personal information in accordance with its privacy policy.

LIMITED PURCHASE QUANTITIES AND FREQUENCY

ChemistWarehouse.com.au reserves the right to monitor and limit the purchase amounts and/or purchase frequency of products at its sole discretion. ChemistWarehouse.com.au reserves the right to restrict sales to a non-commercial level at its sole discretion (including in respect of sales on a recurring basis). In such cases ChemistWarehouse.com.au will reduce product(s) and/or order frequency to what ChemistWarehouse.com.au considers a non-commercial supply. Any commercial supplies should be by request by email to: [email protected]chemistwarehouse.com.au.”

INTERNATIONAL DESTINATION RESTRICTIONS & LIABILITY

ChemistWarehouse.com.au thoroughly monitors all international orders and inspects all packages leaving our distribution centres to ensure that all items ordered by customers are included in each order and that each order is safely packed for International shipping.

ChemistWarehouse.com.au has no control over International Customs or International Postal Operations and as such, takes no responsibility for damaged items or items claimed to be missing.

ChemistWarehouse.com.au will not refund any International orders where such claims are made. We recommend such claims are placed with your local customs and or postal service.

ChemistWarehouse.com.au reserves the right to restrict parcels where the destination country is; Egypt, Ghana, Indonesia, Lebanon, Macedonia, Morocco, Nigeria, Pakistan, Romania, Serbia and Montenegro, Ukraine or others at it's sole discretion.ChemistWarehouse.com.au is not responsible for the loss of any orders due to untraceable consignments numbers. ChemistWarehouse.com.au is not liable for any cost that may be incurred due to customs tax or delivery tax. ChemistWarehouse.com.au holds no liability to any orders that are detained by any countries customs, this may also affect delivery times and ChemistWarehouse.com.au holds no responsibility on the order being delivered within a certain timeframe or cost. ChemistWarehouse.com.au cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them. ChemistWarehouse.com.au cannot guarantee the quality of any food products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them. ChemistWarehouse.com.au will refund the exact amount of a cancelled order in Australian Dollars, however for international orders the currency at the time will dictate how much will be deposited back into your account. ChemistWarehouse.com.au is not liable for any discrepancy of currency at the time of the refund. 

ChemistWarehouse.com.au is proud to offer the best in Australian healthcare to everyone, regardless of where they may reside.

ChemistWarehouse.com.au is an expert at sourcing the best healthcare product in the world and selling it to our customers at the very best price, we are not experts in understanding customs, taxation and importation laws of all the wonderful and varied countries in which our customers live.

As such by agreeing to purchase the goods in your basket today, you accept that ChemistWarehouse.com.au is responsible for the picking packing and dispatching of your goods to you. If for any reason whatsoever, be it taxes, custom law, duties or any other reasons whatsoever your parcel does not make it to your door and Chemist Warehouse has picked, packed and dispatched the goods you have ordered, whilst we regret the non-delivery, ChemistWarehouse.com.au is unable to refund your payment.

ChemistWarehouse.com.au uses Australia Post and other equally reputable international couriers for your delivery, so you can have absolute confidence that if your order fails to arrive it is not a function of the courier but rather a regulatory hurdle. Given the quality of our courier partners, if your delivery arrives damaged please let us know and we will endeavour to either resupply the goods or refund your payment based on the individual circumstances. However outside of this non damaged delivery guarantee ChemistWarehouse.com.au is unable to guarantee goods purchased on our web site will be compliant with your local laws and regulations and as such be permitted to make it to your door.

Copyright © 2020 All rights reserved.