Chemist Warehouse Online accepts MasterCard, Visa, American Express, and Diner's Club. NB Chemist Warehouse stores DO NOT accept American Express or Diner’s Club cards.
We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers' security.
Chemist Warehouse also uses the MasterCard Internet Gateway Service (MIGS). This system uses the industry’s best security methods and practises. All credit card numbers are housed within the secure environment of MasterCard’s Australian Processing Centre. We never record a copy of the your credit card details.


Fax/post orders
Chemist Warehouse will accept money orders or bank cheques via this method, as well as the above credit card options.


BPAY
If you have access to internet or phone banking, why not use BPAY to pay your bills, Chemist Warehouse receives a file from the bank each morning telling us of all the completed transactions that have occurred in the last 24 hours. On receipt of this payment, the order is processed and dispatched.


Credit Policy

Chemist Warehouse will cover the cost of freight of returned items where the mistake has been ours. Chemist Warehouse will accept returns of non-prescription lines within 30 days with proof of purchase. Goods must be in acceptable condition and Chemist Warehouse must be contacted prior to sending.
Prescription lines ordered by a patient cannot be refunded or returned.
All other lines ordered incorrectly by customer, can be refunded if informed within 7 days of dispatch and unopened on return. Postage will be paid for by customer and a 10% administration charge will apply.


Fax/Post Order Form

As some people may not have Internet access or prefer not to enter credit card details on the Internet, they may elect to fax or post their order. Please print our order form and complete with details. If you have a relative or friend who does not have a computer and may want to purchase from us, please give them a copy of our form.

Download Order Form

CW_order_form.doc Word document (33k)

Orders should be faxed to: 1300 363 879 (local call charge)
Orders should be mailed to:

Chemist Warehouse
Reply Paid 612
Virginia 4014
(No stamp required in Australia)